ServiceNow Architect

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Design and oversee the architecture, implementation, and optimization of enterprise ServiceNow platforms.

• Convert business objectives into scalable, maintainable, and secure solutions.

• Analyze requirements and assess business needs for technical clarity and feasibility.

• Facilitate workshops and technical design discussions with stakeholders.

• Identify risks, dependencies, and design gaps throughout the development process.

• Design, develop, and deploy custom applications and cross-scope ServiceNow solutions.

• Architect and implement secure integrations with both enterprise and third-party systems.

• Create advanced Service Catalog items and Flow Designer automations.

• Enhance and optimize core ITSM modules.

• Integrate AI-driven capabilities to improve automation, predictive analysis, and decision-making.

• Manage release cycles, environments, update sets, runbooks, and release documentation across Agile sprints.

• Lead code reviews and supervise testing, deployment, and platform enhancements.

• Execute and oversee unit, integration, and regression testing.

• Ensure compliance, governance, solution quality, and maintain technical design records.

• Mentor developers, administrators, and functional team members.

• Lead client technical design discussions and articulate solutions to both technical and non-technical audiences.

• Collaborate with federal stakeholders on modernization objectives, compliance standards, and security frameworks.

• Monitor ServiceNow releases and propose enhancements.

• Provide support for Windows Server implementation, upgrades, and integrations.

⛳️ Requirements

• Active Secret clearance is required.

• Proven experience as a ServiceNow Architect with enterprise-level architecture expertise.

• Familiarity with ServiceNow modules including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.

• Experience in designing and implementing custom ServiceNow applications and cross-scope solutions.

• Proficient with REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies.

• Experience with Service Catalog items, catalog client scripts, UI policies, and Flow Designer automations.

• Knowledge of Incident, Problem, Change, Request, and Knowledge Management modules.

• Experience with AI-driven capabilities, data management, workflow optimization, and performance tuning.

• Knowledgeable in release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation.

• Experience in leading code reviews and conducting unit, integration, and regression testing.

• Familiarity with ServiceNow scripting, DevOps methodologies, platform best practices, NIST, and FISMA.

• Ability to assist with Windows Server implementation, upgrades, and integrations.

• U.S. citizenship may be required for specific positions; some roles might necessitate the ability to obtain and maintain a U.S. government security clearance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• 401(k) plan with company matching.

• Three weeks of paid annual leave, increasing with tenure.

• Comprehensive medical, dental, and vision insurance.

• Life insurance and disability coverage.

• Transit and commuting benefits.

• Opportunities for professional development and paid training.