ServiceNow Business Process Consultant – Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Analyze process data, identify trends, and extract insights to guide decision-making.

• Troubleshoot process challenges, ascertain root causes, and recommend solutions for improvement.

• Create performance metrics and KPIs for automation projects.

• Collaborate with cross-functional teams, stakeholders, clients, and project team members.

• Produce PowerPoint visualizations and presentations to communicate updates and recommendations.

• Lead workshops and collaborative sessions to gather requirements and outline future-state processes.

• Define and document user stories along with acceptance criteria.

• Demonstrate out-of-the-box functionality of ServiceNow to clients.

• Assist clients in formulating and executing end-to-end User Acceptance Test plans.

• Partner with technical leaders to configure, implement, and enhance automation software.

• Aid in project planning, scheduling, tracking, documentation, and risk management.

• Conduct scrum standups and synchronize project activities and deliverables.

• Ensure adherence to project timelines and objectives.

• Customize automation solutions to meet specific industry business needs.

• Pursue ongoing ServiceNow training and adapt to evolving project requirements.

⛳️ Requirements

• Bachelor’s or Master’s degree in a relevant field or equivalent professional experience.

• Over 3 years of experience as a ServiceNow Business Process Consultant in progressively complex implementations, ideally with a ServiceNow Elite-level partner.

• A minimum of 6 greenfield implementations across various ServiceNow modules as a business process consultant, including NowAssist and AI Agents.

• Experience with one or more of the following: CSM, HRSD, Enterprise Asset Management, SPM, or GRC is preferred.

• Current ServiceNow Certified System Administrator (CSA) is REQUIRED.

• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge is REQUIRED.

• Training and/or multiple micro-certifications in Agile 2.0 and Test Management 2.0.

• Completion of ServiceNow Fundamentals for various ServiceNow applications, with a strong preference for CSM, HRSD, SPM, GRC, and/or Enterprise Asset Management.

• Proficient in defining and documenting user stories.

• Familiarity with Agile methodologies, including hybrid Waterfall/Agile approaches for ServiceNow implementations.

• Knowledge or experience with NowCreate/ServiceNow Best Practices is beneficial.

• Strong problem-solving and critical-thinking abilities.

• Excellent analytical skills with functional or technical aptitude and hands-on experience with cloud-based enterprise solutions.

• Exceptional verbal and written communication skills.

• Willingness to travel up to 30% for client engagements and team collaboration.

• Flexible living arrangements across the U.S. and Canada.

🏝️ Benefits

• Annual incentive compensation program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Wellness programs.

• 401(k) plan with a generous employer match.

• Employee stock purchase plan.

• Generous Paid Time Off policy.

• Paid parental leave.

• Adoption assistance.

• Complimentary annual health screenings and coaching.

• Bank at work.

• On-site workshops.

• Ongoing programs recognizing significant events in the lives of employees.