ServiceNow Business Analyst

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Collaborate with stakeholders to collect and articulate requirements that align with ITSM goals.

• Develop comprehensive user stories and acceptance criteria that reflect both business requirements and technical considerations.

• Pose insightful questions to guarantee that requirements are thorough, achievable, and in line with platform capabilities.

• Create test scripts, verify story completion, and assist in defect analysis and reporting.

• Work together with architects and developers to ensure alignment with ServiceNow design standards and best practices.

• Maintain a comprehensive understanding of business workflows and the functionality of the ServiceNow ITSM module.

• Produce knowledge articles and documentation tailored for both technical and business audiences.

• Contribute to ongoing platform enhancements and initiatives for continuous improvement.

⛳️ Requirements

• Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) along with a minimum of 5 years of relevant experience, unless restricted by local laws/regulations.

• At least 4 years of experience as a Business Analyst, with a minimum of 2 years of direct experience supporting or working with the ServiceNow platform.

• Strong knowledge of ServiceNow ITSM processes and platform best practices.

• Practical experience with Incident, Problem, and Change Management modules.

• Ability to collaborate effectively with SMEs, business stakeholders, developers, and internal customers to gather requirements and define functional specifications.

• Capability to translate business requirements into technical solutions.

• Exceptional analytical, critical-thinking, and problem-solving skills.

• Proficiency in Microsoft Excel and Visio.

• Strong communication and interpersonal skills.

• Familiarity with Agile methodologies, backlog refinement, and testing processes.

• Working knowledge of ServiceNow SLAs, Notifications, Reporting/Dashboards, and basic CMDB relationships is preferred.

• IIBA certification or equivalent is preferred.

• ITIL and/or BPM certification is preferred.

• ServiceNow ITSM, NowAssist, CSA certification or equivalent is preferred.

• Must be authorized to work in the U.S. without company immigration sponsorship now or in the future.

• Must not require export authorization for this position.

🏝️ Benefits

• Healthcare, wellness, retirement, and work/life benefits.

• Parental (including paternal) leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Child/adult backup care.

• Medical, dental, vision, and life insurance.

• Short-term and long-term disability coverage.

• 401(k) matching.

• Flexible spending accounts.

• Employee assistance program.

• Employee Scholar Program.

• Paid time off and holidays.

• Annual short-term and/or long-term incentive compensation programs may be available.