ServiceNow Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and implement solutions on the ServiceNow platform, encompassing ITSM, ITOM, HAM, SAM, HR, SPM, GRC, Security/Vault, Automation Engine, and CMDB modules.

• Create, develop, and deploy customized ServiceNow applications that meet federal specifications.

• Incorporate AI-driven solutions within ServiceNow modules for enhanced automation, predictive analysis, and informed decision-making.

• Build and sustain integrations with enterprise systems utilizing APIs, web services, and middleware technologies.

• Manage the implementation, upgrades, and integrations of Windows Server.

• Facilitate workshops and technical discussions with stakeholders to establish platform requirements.

• Ensure ServiceNow solutions are in alignment with organizational objectives.

• Work collaboratively with developers, administrators, and stakeholders to optimize ServiceNow functionalities.

• Guarantee platform adherence to federal security and operational standards, including NIST and FISMA.

• Offer technical guidance to junior team members and uphold architecture and development best practices.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a relevant field.

• Over 7 years of hands-on experience with ServiceNow.

• A minimum of 2 years as a ServiceNow Architect, focusing on platform architecture and enterprise module deployment.

• Demonstrated expertise in implementing ITSM applications and experience with at least one additional module: ITOM, HAM, SAM, SPM, HR, Security (Vault), GRC, Automation Engine, or CMDB.

• Experience in managing the entire release cycle, including code reviews, environment management, update set deployment, security best practices, and release documentation throughout Agile Sprint cycles, along with dependency tracking.

• At least 5 years of experience as a ServiceNow developer.

• Strong skills in ITSM Catalog and process flow automation, custom application development, cross-scope solutioning, portal development, JavaScript, ServiceNow scripting objects, and security controls.

• Knowledge of federal standards and compliance frameworks, such as NIST and FISMA.

• Active Secret Clearance.

• Certification as a Certified System Administrator (CSA).

• Certification as a Certified Application Developer (CAD).

• Possession of at least one Certified Implementation Specialist (CIS) certification.

• Preferred understanding of AI/ML technologies and their application within ServiceNow.

• Experience with REST/SOAP APIs, MID Server configuration, and Integration Hub is preferred.

• Familiarity with DevOps principles and their integration into ServiceNow is preferred.

• U.S. citizenship may be necessary for certain positions.

• Some roles may require the ability to obtain and maintain a U.S. government security clearance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• 401(k) plan with company matching.

• Three weeks of paid annual leave, increasing with tenure.

• Comprehensive medical, dental, and vision insurance coverage.

• Life insurance and disability coverage provided.

• Benefits for transit and commuting.

• Opportunities for professional development and paid training.

• A collaborative, mission-driven work environment.