ServiceNow Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Architect and implement solutions on the ServiceNow platform spanning ITSM, ITOM, HAM, SAM, HR, SPM, GRC, Security (ServiceNow Vault), Automation Engine, and CMDB.

• Design, build, and deploy customized ServiceNow applications to meet federal requirements.

• Integrate AI-enhanced solutions into ServiceNow modules to enhance automation, predictive analytics, and decision-making processes.

• Develop and sustain integrations with enterprise systems utilizing APIs, web services, and middleware technologies.

• Manage the implementation, upgrades, and integrations of Windows Server.

• Facilitate workshops and technical discussions with stakeholders to establish platform requirements.

• Ensure alignment of ServiceNow solutions with organizational objectives.

• Collaborate with developers, administrators, and stakeholders to provide improved ServiceNow functionalities.

• Ensure platform adherence to federal security and operational standards, including NIST and FISMA.

• Offer technical guidance to junior team members and uphold best practices in architecture and development.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Over 7 years of hands-on experience with ServiceNow.

• Minimum of 2 years’ experience as a ServiceNow Architect, involving platform architecture and enterprise module implementation.

• Demonstrated expertise in deploying ITSM applications and experience with at least one additional module such as ITOM, HAM, SAM, SPM, HR, Security (Vault), GRC, Automation Engine, or CMDB.

• Experience managing release cycles, leading code reviews, overseeing environment management, deploying update sets, adhering to security best practices, and documenting releases during Agile Sprint cycles, including dependency tracking.

• At least 5 years of experience as a ServiceNow developer.

• Strong background in ITSM Catalog, process flow automation, custom application development, cross-scope solutioning, portal development, JavaScript, ServiceNow scripting objects, and security controls.

• Knowledge of federal standards and requirements, including compliance frameworks.

• Active Secret Clearance.

• Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and at least one CIS (Certified Implementation Specialist) certification.

• Preferred understanding of AI/ML technologies and their application within ServiceNow.

• Preferred experience with REST/SOAP APIs, MID Server configuration, and Integration Hub.

• Familiarity with DevOps principles and their integration into ServiceNow is preferred.

• U.S. citizenship may be necessary for specific roles; some positions may require the ability to obtain and maintain a U.S. government security clearance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• 401(k) plan with company matching contributions.

• Three weeks of paid annual leave, increasing with tenure.

• Comprehensive medical, dental, and vision insurance coverage.

• Life insurance and disability coverage.

• Transit and commuting benefits.

• Opportunities for professional development and paid training.

• A collaborative, mission-driven work environment.