ServiceNow Architect

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the architecture and design of scalable, secure, and sustainable ServiceNow solutions.

• Convert business and technical requirements into ServiceNow platform functionalities, solution designs, and implementation strategies.

• Offer architectural guidance across ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and associated platform services.

• Facilitate customer discovery sessions, technical workshops, solution evaluations, and architecture discussions with both technical and executive stakeholders.

• Collaborate with and direct delivery teams regarding platform standards, integration patterns, decisions on configuration versus customization, and ServiceNow best practices.

• Assist in ServiceNow implementations, upgrades, enhancements, modernization initiatives, and platform roadmaps.

• Keep abreast of new ServiceNow releases and features, evaluating their relevance to customer and organizational requirements.

• Create and maintain architectural documentation, reference patterns, and reusable solution methodologies.

• Mentor technical teams and engage in ServiceNow capability enhancement, solution demonstrations, proposals, and customer presentations.

• Serve government clients as a trusted technical and solution architecture consultant.

⛳️ Requirements

• Must be a U.S. citizen.

• Ability to obtain and sustain a Government Security Clearance as necessary.

• Associate degree or equivalent relevant experience is required.

• Experience in supporting technical solutions, demonstrations, proposals, or pre-sales activities.

• Capability to mentor teams, communicate platform functionalities, and act as a reliable ServiceNow advisor.

• Over 6 years of ServiceNow experience, with proven expertise in designing or leading ServiceNow solutions.

• Comprehensive knowledge of the ServiceNow platform across various capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, and SAM.

• Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.

• In-depth understanding of ServiceNow architecture, platform governance, security, scalability, and configuration versus customization practices.

• ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications are required.

• Strong communication skills with a proven ability to collaborate directly with customers and technical teams.

• ServiceNow Certified Application Developer (CAD) certification is a plus.

• ServiceNow Certified Technical Architect (CTA) certification or equivalent architectural experience is preferred.

• Experience working with federal government or other public-sector organizations.

• Familiarity with ServiceNow App Engine, automation, AI/Now Assist, or other emerging ServiceNow functionalities.

• Working knowledge of JavaScript, ServiceNow development, and troubleshooting.

• Valid U.S. work authorization that does not now and/or will not in the future necessitate visa sponsorship.

🏝️ Benefits

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Potential for bonuses, commissions, or other compensation, at the Company's discretion.

• Interview video or screenshot verification may be utilized during the hiring and onboarding process.