ServiceNow AI Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with end-users, IT teams, and essential stakeholders to gather system requirements.

• Design, develop, and implement AI-driven applications and workflows on the ServiceNow platform.

• Incorporate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules, including ITSM, ITOM, CSM, and HRSD.

• Oversee application development, encompassing design, coding, debugging, testing, troubleshooting, and documentation.

• Write programming code and conduct application testing and debugging.

• Create custom solutions or product-based solutions utilizing ServiceNow applications.

• Configure ServiceNow integrations through REST/SOAP web services and various applications.

• Reflect impact assessment rules within service maps and validate them with technical subject matter experts (SMEs) and stakeholders.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Promote update sets and data across relevant ServiceNow environments.

• Address related production incidents.

• Coordinate with the existing ServiceNow technical lead for map/event work and maintain shared patterns.

• Lead, coach, and mentor Software Engineers on complex professional services projects.

⛳️ Requirements

• 3–6 years of experience supporting the implementation, administration, configuration, and/or development of ServiceNow across two or more capabilities (e.g., ITSM, ITOM).

• Familiarity with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and other AI modules.

• Experience in integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations.

• Proficient in SOAP and REST Web Services Integration and bi-directional automated integrations.

• Knowledge of data extraction technologies such as JDBC, ODBC, or ETL integrations.

• Demonstrated experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and workflows.

• Proficient in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and general scripting.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.

• Willingness and ability to pursue ongoing education within the ServiceNow platform and beyond.

• Capability to complete ServiceNow competency certifications and module accreditations.

• Ability to adapt in a fast-paced environment.

• Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD.

🏝️ Benefits

• Official ServiceNow training to obtain multiple certifications.

• Support and guidance to quickly become familiar with projects.

• Commitment to an equal opportunity workplace and an affirmative action employer.

• Disability accommodation support.