ServiceNow Administrator

This is a fully remote position, open to applicants in Romania, +1 more country.

📋 Description

• Manage daily incidents, service requests, and user inquiries on the ServiceNow platform in accordance with established SLAs and priority protocols.

• Administer users, roles, groups, and access rights, which includes configuring ACLs and conducting periodic access reviews.

• Set up catalogue items, forms, notifications, assignment rules, and scheduled jobs.

• Oversee scheduled jobs, integrations, and error logs, taking proactive measures to address issues.

• Troubleshoot configuration and integration problems at the second level; resolve configuration issues and escalate design modifications as necessary.

• Facilitate the promotion of changes across environments utilizing update sets while adhering to release and change management guidelines.

• Document administrative processes and develop standard operating procedures.

• Work collaboratively with developers and architects, providing insights from the platform operations perspective on designs and modifications.

• Join the ServiceNow team to create a new platform for a Dutch cloud-services provider catering to the public sector.

• Transition from a heavily customized instance over the past 10+ years to a clean, out-of-the-box implementation of the latest release.

• Maintain direct client engagement within a small senior team of developers and architects.

• Potential to expand into ITOM, CMDB, and CSDM responsibilities.

⛳️ Requirements

• Current ServiceNow Certified System Administrator (CSA) certification.

• Valid ServiceNow Certified Data Foundations certification.

• At least 2 years of practical experience in ServiceNow administration encompassing users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items, and form configuration.

• Hands-on experience with incident, request, and change management in a live production environment with SLAs.

• Ability to independently identify configuration and integration errors using system and transaction logs as well as REST payloads.

• Proficiency in English, both spoken and written.

• Comfort in maintaining daily direct interactions with client stakeholders.

• Demonstrated ownership and autonomy in a remote role within a small team setting.

• Familiarity with ITIL practices.

• Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) is a valuable asset.

• Familiarity with CMDB and CSDM is an additional advantage.

• Exposure to a multi-tenant or managed service provider environment is a plus.

• Basic scripting knowledge (JavaScript, GlideRecord, Flow Designer) is beneficial.

• Proficiency in Dutch or previous experience working with a Dutch client is considered an asset.

🏝️ Benefits

• Flexible and remote work options.

• Opportunities to work on international projects with leading global clients.

• Travel opportunities related to international projects.

• Non-corporate work environment.

• Access to language classes.

• Participation in knowledge-sharing initiatives.

• Access to private healthcare and life insurance.

• Availability of a multisport card.