Senior ServiceNow Developer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Design, develop, configure, and maintain applications and solutions on the ServiceNow platform.

• Collaborate with business stakeholders, product owners, and technical teams to gather requirements and convert them into effective technical solutions.

• Create workflows, integrations, service catalog items, automation solutions, and custom applications using the capabilities of the ServiceNow platform.

• Configure and support various ServiceNow modules, including ITSM, Employee Center, Service Catalog, CMDB, Discovery, and other platform functionalities.

• Develop and maintain integrations with enterprise systems utilizing REST, SOAP, Integration Hub, and other ServiceNow integration technologies.

• Conduct unit testing, assist with user acceptance testing, and address defects throughout the development lifecycle.

• Engage in technical design discussions and propose solutions that align with ServiceNow best practices and platform standards.

• Execute code reviews and provide technical mentorship to developers.

• Work collaboratively with offshore development teams to clarify requirements, assess deliverables, and ensure successful implementations.

• Diagnose and resolve complex platform, integration, and application issues.

• Assist with platform upgrades, releases, and ongoing maintenance tasks.

• Identify opportunities for enhancing automation, efficiency, user experience, and operational processes through ServiceNow features.

• Document technical designs, configurations, and implementation specifics.

• Mentor junior developers and share expertise regarding ServiceNow development practices and emerging platform capabilities.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent experience through a combination of education and related work experience.

• Minimum of 5 years of robust experience in developing solutions on the ServiceNow platform.

• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, Integration Hub, and platform configuration.

• In-depth knowledge of ServiceNow development best practices, application design, and platform functionalities.

• Experience in developing integrations using REST APIs, SOAP services, and other integration technologies.

• Strong grasp of software development lifecycle methodologies and agile delivery practices.

• Ability to analyze business requirements and convert them into technical solutions.

• Experience in conducting code reviews and mentoring fellow developers.

• Proven experience collaborating with distributed or offshore development teams.

• Excellent troubleshooting, problem-solving, and communication skills.

• Capability to manage multiple priorities and deliver high-quality solutions in a dynamic environment.

• ServiceNow Certified System Administrator (CSA) is preferred.

• ServiceNow Certified Application Developer (CAD) is preferred.

• One or more ServiceNow Certified Implementation Specialist (CIS) certifications are preferred.

• Over 5 years of ServiceNow development experience is preferred.

• Experience with ITSM, Service Catalog, Employee Center, CMDB, Discovery, Virtual Agent, and Integration Hub is preferred.

• Experience supporting enterprise-scale ServiceNow implementations is preferred.

• Experience working in large, complex enterprise environments is preferred.

🏝️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Comprehensive benefits.

• Support for life both in and outside of work.

• Continuous learning.