Service Training Operations Leader

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee the operational processes that support Service Training eCommerce, which includes order fulfillment, billing, customer transactions, access management, and renewals.

• Manage the billing for training, reconciliations, payment records, and other related operational tasks.

• Take responsibility for technical training revenue reporting and collaborate with Finance and Controllership to enhance forecasting accuracy, resolve discrepancies, and ensure compliant revenue recognition.

• Supervise activities related to the training catalog, including course creation, maintenance, updates, pricing alignment, and data integrity across various systems.

• Act as a subject matter expert for designated operational systems, tools, and processes.

• Provide assistance and guidance to internal stakeholders.

• Collaborate with business and technical teams on system enhancements, integrations, testing, automation initiatives, and process improvements.

• Analyze operational and financial data to pinpoint trends, risks, control gaps, and opportunities for revenue and performance improvement.

• Develop and maintain standardized procedures, documentation, controls, and records to ensure consistency, audit readiness, and compliance with QMS/EHS standards.

• Promote a culture of safety, inclusion, collaboration, continuous improvement, and personal development.

⛳️ Requirements

• For roles in the USA: Bachelor's degree from an accredited university or college, or a high school diploma/GED with a minimum of 6 years of relevant experience in the job family/functions.

• Proven experience in supporting revenue reporting, billing, financial reconciliation, or other operational processes that have a direct impact on the business or finances.

• Demonstrated ability to manage operational processes that involve multiple systems, stakeholders, transactions, and competing priorities.

• Experience in supporting catalog management, eCommerce operations, order fulfillment, customer transactions, or similar business operations processes.

• Strong analytical and problem-solving capabilities.

• High proficiency in Microsoft Excel and/or Power BI, Claude, or other AI platforms utilized for analytics.

• Experience working with operational, financial, or performance data.

• Experience leading continuous improvement initiatives, Lean methodologies, process standardization, or workflow optimization efforts.

• Excellent written and verbal communication skills.

• Ability to work independently, manage multiple priorities, and deliver precise results in a fast-paced environment.

• Must be legally authorized to work in the United States.

• Employment visa sponsorship is not currently available and will not be in the future.

• Preferred: Associate's or Bachelor's degree in business, finance, operations, information systems, accounting, supply chain, or a related field.

• Desired experience with training operations, finance, learning operations, customer training, technical training, Oracle, Service Shop, Esker, Billing Finance Engine, ServiceMax, Power BI, Smartsheet, learning management systems, eCommerce systems, QMS, audits, financial controls, or regulated industries.

🏝️ Benefits

• Opportunities for professional development.

• Competitive compensation packages.

• A positive work environment.

• Commitment to being an Equal Opportunity Employer.

• Drug screening as applicable.

• No relocation assistance provided.