Partner Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop proposals and agreements utilizing approved templates.

• Maintain records pertaining to partner rates, volumes, and term dates.

• Onboard partners onto the platform, providing devices and accounts, while training teams on capture standards.

• Oversee device allocation, tracking, replacements, returns, and inventory records.

• Act as the primary point of contact for partners and manage the support channel to meet service levels.

• Address partner issues directly or escalate them to product, engineering, or finance teams as necessary.

• Track daily partner performance and quality metrics, including recorded, approved, and deliverable hours, recording counts, and QA rejection rates.

• Take action in response to performance declines and escalate commercial matters to regional leads.

• Maintain scorecards, business reviews, and supporting data documentation.

• Manage partner payments and reconciliation, ensuring accuracy and timeliness in disbursements.

• Enhance and refine operational processes, checklists, and tools as the network expands.

⛳️ Requirements

• 3 to 5+ years of experience in partner or vendor operations, supply or merchant onboarding, business operations, program or project management, or account management.

• Ideally, experience in a high-growth marketplace, delivery, or BPO company.

• Proven ability to manage multiple partner launches simultaneously across different time zones.

• Highly organized with a keen attention to detail.

• Proficient in utilizing AI tools for data extraction and analysis, drafting partner communications, and optimizing processes.

• Demonstrated practical problem-solving skills.

• Strong interpersonal and communication skills.

• High initiative and ability to thrive in ambiguous situations.

• Experience in data collection, AI training data, or BPO services is a plus.

• Familiarity with device deployment and inventory management across partner locations is advantageous.

• Experience managing partner operations across various countries and time zones is beneficial.

• Working proficiency in one or more regional business languages in addition to professional English is a plus.

🏝️ Benefits

• Equity.

• Health and wellness benefits.

• Additional company programs.

• Remote work arrangement.