Service Technician II

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Carry out routine HVAC/R service tasks and refrigerant recovery operations with minimal supervision.

• Conduct preventative maintenance, service recovery equipment, and execute standard repairs at customer locations.

• Serve as the on-site leader while working alongside a Tech I assistant.

• Diagnose and address intermediate-level issues related to chillers and refrigeration systems.

• Detect refrigerant leaks, malfunctioning components, and faults in control systems.

• Utilize pressure gauges, multimeters, recovery units, and various diagnostic tools.

• Interpret pressures, temperatures, error codes, manuals, wiring diagrams, and service bulletins.

• Implement repairs or provide stable temporary solutions while awaiting permanent fixes.

• Assist senior technicians or Leads with refrigerant retrofit conversions and chiller decontamination projects.

• Execute deep vacuum pulls, charge refrigerant, flush oil, and change filters under supervision.

• Manage on-site tools, materials, refrigerant inventory, and project logistics.

• Make minor field decisions and report progress or issues to the Service Manager or Lead.

• Guide and train Service Tech I employees on procedures, safety, and troubleshooting techniques.

• Communicate work completed to customers and respond to routine inquiries.

• Ensure customer satisfaction and keep them informed before leaving the site.

⛳️ Requirements

• 1–3 years of practical HVAC/R field service experience.

• EPA 608 Universal Certification is mandatory.

• OSHA-10 safety training or an equivalent certification is required.

• A valid driver’s license is necessary.

• Ability to meet DOT requirements for operating service vehicles.

• Forklift operation certification is required or must be obtained.

• Intermediate proficiency in Service Tech I responsibilities.

• Knowledge of industrial chillers, refrigerant recovery units, vacuum pumps, and electrical control systems.

• Ability to read equipment manuals, basic wiring diagrams, and service bulletins.

• Familiarity with sampling for oil and refrigerant analysis.

• Comfort level with using computers/tablets for service reports, emails, and technical documentation.

• Capability to organize multiple work orders and prioritize tasks on-site.

• Excellent communication skills for guiding junior helpers and reporting job-related information.

• Ability to work independently and troubleshoot issues proactively.

• Commitment to safety, quality, and customer satisfaction.

• Frequent standing, walking, bending, kneeling, climbing ladders, and working in confined spaces is required.

• Ability to regularly lift, carry, push, and pull up to 100 lbs.

• Ability to work at heights, on rooftops, and in various weather conditions.

• Proficiency in using hand tools, power tools, and diagnostic equipment.

• Ability to wear required personal protective equipment and operate service vehicles and equipment safely.

• Flexibility to work overtime and respond to emergency or on-call situations.

• Willingness to travel up to 80% regionally and approximately 20% nationally, including overnight trips.

🏝️ Benefits

• Continuous technical training opportunities.

• Career advancement pathways toward senior technician and leadership positions.

• Travel accommodations provided.

• A supportive, safety-first work environment.

• Mentorship from seasoned mentors and managers.

• Opportunities to participate in process improvement initiatives.

• Contribution to environmental impact through refrigerant reclamation efforts.