Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collaborate with restaurant and hospitality managers to provide comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and specialty foodservice equipment.

• Diagnose, troubleshoot, and repair equipment in commercial kitchens.

• Exhibit mechanical skills and interpret diagrams and schematics.

• Liaise with manufacturers for troubleshooting and parts identification.

• Consult with the Technical Assistance Group for on-site technical support.

• Install customer-ordered parts promptly and professionally in line with company policies.

• Promote and suggest additional Smart Care services as necessary.

• Create accurate administrative documents, such as work orders, time reports, receipts, and truck stock inventory.

• Adhere to safe work practices and follow accident prevention procedures.

• Keep the service vehicle organized and manage parts and tool inventory accurately.

• Maintain productivity levels in accordance with company standards.

⛳️ Requirements

• High school diploma or equivalent.

• At least 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.

• A valid driver’s license and a satisfactory motor vehicle record.

• Willingness to participate in the emergency on-call rotation, which may include nights and weekends.

• Availability for occasional overnight travel as assigned.

• Immigration sponsorship is not available for this position.

• Capability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds.

• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and potential electrical hazards in humid, damp, or freezing environments.

• Capacity to work on ladders, roofs, and other elevated areas.

• Relevant technical training, licenses, and/or certifications (e.g., EPA, CFESA) are preferred.

• Experience in repairing commercial refrigeration and/or commercial cooking equipment is preferred.

• Demonstrated ability to prioritize tasks and work independently with minimal supervision is preferred.

🏝️ Benefits

• On-the-job training with available on-demand technical support.

• Continuous formal hands-on and classroom training at the National Training Kitchen.

• Professional CFESA certifications with opportunities for advancement.

• Company service vehicle.

• Fuel card.

• Tablet and cell phone for business purposes.

• Market-leading benefits program, including 401k and paid time off.

• Opportunities for growth, including advanced technician and management positions.