Service Technician

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Collaborate with restaurant and hospitality managers to deliver all-encompassing service solutions for commercial cooking, refrigeration, ware-washing, and specialty food service equipment.

• Diagnose, troubleshoot, and repair commercial kitchen equipment.

• Liaise with manufacturers for diagnosis and parts identification.

• Consult with the Technical Assistance Group for on-site technical support.

• Install customer-ordered parts promptly and professionally in accordance with company policies.

• Suggest and promote Smart Care services to customers when appropriate.

• Generate precise and timely work orders, time reports, receipts, and truck stock inventory records.

• Adhere to safe work practices and accident prevention protocols.

• Keep the service vehicle organized and maintain accurate parts and tool inventories.

• Achieve productivity levels that meet company standards.

⛳️ Requirements

• High School diploma or equivalent.

• At least 1 year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service.

• Valid driver's license and a satisfactory motor vehicle record.

• Willingness and capability to participate in the emergency on-call rotation, including nights and weekends.

• Availability for occasional overnight travel as required.

• Immigration sponsorship is not available for this position.

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry items weighing up to 70 pounds.

• Capacity to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and potential electrical hazards in damp, humid, or freezing environments.

• Competence in working on ladders, roofs, and other elevated areas.

• Proven mechanical aptitude and troubleshooting abilities.

• Proficiency in reading diagrams and schematics.

• Preferred: relevant technical training, licenses, and/or certifications such as EPA or CFESA.

• Preferred: experience in commercial refrigeration and/or commercial cooking equipment repair.

• Preferred: ability to prioritize tasks and work independently with minimal supervision.

🏝️ Benefits

• Sign-On Bonus.

• On-the-job training with accessible on-demand technical support.

• Continuous formal hands-on and classroom training at the National Training Kitchen.

• Professional CFESA certifications with opportunities for advancement.

• Company service vehicle.

• Fuel card.

• Tablet and cell phone for professional use.

• Market-leading benefits program, including 401k and paid time off.

• Opportunities for growth, including advanced technician and management positions.