Service Segment Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a three to five-year category strategy that aligns with the company’s growth objectives.

• Define target segments along with customer value propositions.

• Analyze market trends, regulatory requirements, and competitor positioning.

• Identify and prioritize opportunities for growth and margin improvement.

• Lead initiatives aimed at service differentiation.

• Optimize revenue mix, enhance gross margins, and improve cost-to-serve metrics.

• Design and execute pricing strategies, establish discounting guidelines, and create contract structures.

• Advocate for pricing discipline across the sales teams.

• Define and optimize the calibration and solutions service portfolio.

• Rationalize low-margin or low-demand offerings.

• Develop bundled service offerings and subscription models.

• Introduce new services that respond to customer needs, industry standards, or technological advancements.

• Ensure alignment with operational capabilities and quality standards.

• Collaborate with Sales to enhance training, tools, process discipline, and value messaging.

• Coordinate with Operations/Labs to align capacity, turnaround times, and cost structures.

• Work with Quality/Compliance to meet accreditation and regulatory standards.

• Engage with Marketing on targeted campaigns and thought leadership initiatives.

• Coordinate with Distribution and Rentals regarding equipment, standards, and vendor optimization.

• Partner with IT to ensure that technology infrastructure and software assets align with business goals.

• Influence senior stakeholders regarding priorities, investments, and trade-offs.

• Serve as the voice of the customer.

• Support key account strategies and strategic deal structuring.

• Develop standardized proposals, pricing frameworks, and service level agreements.

• Enhance customer retention and expansion through improved service value.

⛳️ Requirements

• Bachelor’s degree in business or a related field.

• Over 5 years of successful experience in the service industry.

• Experience in category strategy development.

• Proficiency in pricing strategy and value-based selling.

• Strong market and competitive analysis skills.

• Excellent influencing and stakeholder management abilities.

• Capable of driving alignment across diverse teams without direct reporting lines.

• Ability to translate complex strategies into clear and persuasive visual and verbal narratives for top-tier stakeholders.

• Data-driven decision-making capabilities.

• Experience in financial modeling and business case development.

• Knowledge of service delivery models and cost structures within technical service environments.

• Relevant industry experience (e.g., test equipment, distribution, calibration) is a plus.

• Experience with strategic sourcing is an advantage.

• Leadership experience is a bonus.

• Verification of identity and employment eligibility is required.

• Successful completion of all applicable pre-employment requirements.

🏝️ Benefits

• Work that has a meaningful impact.

• A culture based on values where individuals care about one another and their collaborative efforts.

• Flexibility in work arrangements.

• Training and development opportunities to enhance learning and career progression.

• Competitive salary and benefits package.

• Paid time off for rest and rejuvenation.

• Health insurance coverage.

• Tuition reimbursement for continued education.

• Retirement plan options.

• Stock purchase plan opportunities.