Service Sales Specialist

This is a fully remote position, open to applicants in China.

📋 Description

• Foster relationships with current clients, ensuring their satisfaction and promoting ongoing collaboration through effective communication and problem-solving skills.

• Regularly engage with clients to comprehend their requirements and ensure that services and solutions meet or surpass their expectations.

• Develop and oversee channel partners, conduct joint visits to indirect customers, support channel sales initiatives, and formulate annual development plans for channel partners.

• Acquire in-depth knowledge of ABB Robotics aftermarket service offerings, including original spare parts, annual maintenance, digital solutions, robot commissioning, program optimization, refurbishment of robots and spare parts, as well as upgrades for discontinued models.

• Create value-based sales proposals that compare original manufacturer services with those of third-party providers; manage commercial correspondence, quotations, negotiations, and contract finalization independently.

• Maintain and update customer robot installation records, documenting installed quantities, models, production years, operating conditions, and the status of equipment (active and idle).

• Align installation data with maintenance, spare parts, and upgrade opportunities to bolster sales strategy, customer segmentation, and revenue enhancement.

• Assess market trends and competitor activities, providing recommendations for sales strategies based on technical expertise.

• Address after-sales service inquiries, monitor service progress, and ensure prompt, effective, and technically sound solutions.

• Conduct customer satisfaction surveys, evaluate feedback, and consistently enhance service quality and customer loyalty.

• Oversee and refresh customer files and sales documentation, ensuring the accuracy of technical and sales information.

• Offer technical product and service training support to both customers and internal teams.

⛳️ Requirements

• A Bachelor's degree or higher, preferably in mechanical engineering, electrical engineering, automation, control engineering, or a related field of engineering.

• A minimum of 3 years of experience in industrial product sales, with a preference for after-sales or service-related sales experience.

• Exceptional written and verbal communication skills in both Chinese and English.

• Ability to rapidly learn new technologies and products, particularly in the field of industrial robotics.

• Capability to convert technical advantages into sales opportunities and tangible business value for customers.

• Strong teamwork abilities and a proven track record of working effectively in cross-functional teams, coordinating technical and sales resources.

• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.

• Skill in processing complex technical information and generating professional reports.

• Excellent time-management abilities and the capacity to perform effectively under pressure.

🏝️ Benefits

• ABB offers a comprehensive range of benefits, rewards, and development programs.

• A safe, fair, equitable, and inclusive work environment.

• Opportunities to contribute to a healthier and more prosperous world.

• Opportunities for personal success, professional development, and career advancement at ABB.