Service Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all activities related to service sales.

• Proactively initiate and manage service contracts, encompassing prospecting, quoting, and closing processes.

• Propel global service sales and achieve revenue growth within the service sector.

• Identify and qualify opportunities, establish customer trust and credibility, develop service solution offerings, and finalize sales.

• Pursue new opportunities and follow up on leads within the existing customer base.

• Assess customer needs, identify key contacts and decision-makers, propose offerings, and estimate available budgetary resources.

• Conduct remote and onsite customer prospecting for those with expiring service coverage.

• Reach out to customers for data clean-up, contact discovery, event enrollment, reminder calls, and other important activities.

• Organize and prioritize sales lead information within the CRM system.

• Manage and secure sales in alignment with revenue targets.

• Forecast monthly, quarterly, and annual revenue outcomes.

• Analyze trends and purchasing behaviors, communicating recommendations to management and service marketing teams.

• Collaborate with marketing and sales departments to ensure a seamless and timely flow of information.

• Maintain and enhance technical product and application knowledge to provide accurate product and pricing details.

• Utilize company resources effectively to drive service sales to closure when necessary.

• Accurately document service obligations and contract terms in the CRM and relay this information to the field service team.

⛳️ Requirements

• Bachelor's degree or equivalent experience in Life Science sales and/or business.

• At least 8 years of sales experience with a demonstrated history of meeting or exceeding sales goals.

• Previous experience supporting or servicing high-end Life Science instrumentation is preferred.

• Proven ability to manage objections and close sales effectively.

• Excellent phone presence and interpersonal skills for engaging with both internal and external clients, as well as prospects.

• Strong customer service focus and a commitment to prioritizing customer needs.

• Prior experience with Microsoft Office and CRM applications is essential.

• Familiarity with Salesforce.com CRM is a plus.

• Strong skills in relationship building.

• Positive attitude with adaptability to change.

• Highly organized and detail-oriented.

• Exceptional time management and prioritization abilities.

• Self-motivated individual capable of working independently with minimal supervision.

• Proven ability to collaborate across diverse corporate functions.

• Must uphold the highest standards of integrity and professionalism.

• Expected travel of up to 25%.

🏝️ Benefits

• Expected travel of up to 25%.