Service Sales Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Expand existing service revenue through maintenance agreements, renewals, parts sales, corrective actions, and authorized service offerings.

• Oversee the commercial lifecycle of the installed base from post-commissioning conversion to contract renewal.

• Spearhead the commercial development of non-standard opportunities by collecting requirements, assessing risks, and collaborating with relevant reviewers.

• Organize technical and operational assessments with Regional Managers and Offer Engineering.

• Create actionable customer proposals with a clearly defined scope, assumptions, exclusions, pricing, terms, and scheduling considerations.

• Uphold CRM discipline, manage pipelines, forecast, track renewals, and analyze performance against revenue and margin targets.

• Act as a trusted representative for customers, managing expectations and coordinating with internal stakeholders when requirements affect delivery risk or planning.

• Detect trends within the installed base, identify service offering gaps, and suggest improvements to the quoting process.

• Provide insights to Service, Operations, Engineering, Product Management, and Leadership teams.

• Assist in customer meetings, training sessions, sales meetings, and company events through frequent travel.

• Exercise pricing and discounting authority in line with company approval policies and margin requirements.

⛳️ Requirements

• A Bachelor's degree in Business, Engineering, Technical Sales, or a related field is preferred.

• Relevant experience will be taken into account.

• 5+ years of progressively responsible experience in Sales, Account Management, Technical Service, or Commercial Operations.

• Proven experience in selling service contracts, maintenance programs, lifecycle services, electrical equipment, mission-critical infrastructure, or similar technical solutions.

• Familiarity with CRM systems and commercial reporting tools.

• Experience in supporting technically complex sales opportunities involving cross-functional technical reviews is strongly preferred.

• Capability to develop commercial solutions based on customer requirements and approved technical input.

• Strong commercial judgment in balancing customer needs, revenue opportunities, margin objectives, execution risks, and long-term value.

• Ability to differentiate between standard offerings and non-standard requirements and engage technical resources accordingly.

• Working knowledge of mission-critical power systems, service delivery models, installed-base lifecycle management, and associated technical infrastructure.

• Excellent written and verbal communication skills.

• Outstanding organizational skills in pipeline management, proposal development, CRM usage, forecasting, follow-through, and execution.

• Proficiency in Microsoft Office Suite, CRM platforms, quoting systems, and reporting tools.

• This is an individual contributor role with no direct reports.

• A valid, unrestricted driver's license and reliable transportation are required.

• A valid passport allowing for domestic and international travel, including to Canada and Europe, is necessary.

• Willingness to travel regularly for customer meetings, training sessions, sales meetings, and company events.

• Ability to work effectively from a remote office setting.

• Authority for pricing and discounting exercised in accordance with company approval policies and margin requirements.

• Capability to navigate safely and independently in customer, manufacturing, warehouse, and office environments, including electrical rooms, data centers, industrial facilities, and battery energy storage areas.

• Ability to remain stationary for extended periods while conducting meetings, reviewing technical documentation, developing proposals, using computer systems, and performing administrative tasks.

• Proficiency in using computers, mobile devices, and standard office equipment.

• Ability to lift and carry up to 50 pounds occasionally.

• Skill in reading technical drawings and specifications, reviewing quotations and documentation, effectively utilizing computer systems, and communicating in person, via phone, and through virtual meeting platforms.

• Regular domestic and international travel is required.

🏝️ Benefits

• Reasonable accommodations available upon request for candidates with disabilities.

• Remote office environment.

• Regular domestic and international travel opportunities.

• Company events.

• Training.