Service Quality Manager – National

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of service quality, food safety, and customer compliance at all locations.

• Spearhead SQF, GMP, HACCP, and USDA certification initiatives.

• Manage preparedness for certification, regulatory, and client audits.

• Supervise internal audits, inspections, findings, and corrective measures.

• Promote CAPA, root cause analysis, and effectiveness assessments.

• Ensure adherence to customer specifications for packaging, labeling, barcoding, palletization, and documentation.

• Investigate and address customer quality inquiries and complaints.

• Monitor quality KPIs and track performance enhancements.

• Offer indirect quality leadership and support to site Quality teams.

• Maintain traceability, mock recall, sanitation, and pest control initiatives.

• Collaborate across teams to integrate quality standards into training, operations, new site launches, and customer onboarding.

⛳️ Requirements

• Bachelor's degree in Food Science, Quality, Supply Chain, Operations, Engineering, or a related discipline is preferred.

• A minimum of 8 years of experience in quality, food safety, or compliance within warehousing, distribution, 3PL, food manufacturing, or similar fields.

• Comprehensive understanding of SQF, GMP, HACCP, USDA Organic certification, and FSMA regulations.

• SQF Practitioner and HACCP certification is preferred; must be obtained within 6 months of hire.

• Proven experience in leading audits, inspections, CAPA, and root cause analysis.

• Familiarity with retailer and customer compliance standards.

• Experience in guiding quality teams across multiple locations through influence.

• Proficient in tracking and reporting quality and compliance KPIs.

• Strong skills in cross-functional collaboration, especially with customer-facing teams.

• Preferred experience in automated, high-volume, or temperature-controlled food-grade distribution.

• Knowledge of quality management systems, Lean, or Six Sigma is preferred.

• A valid driver's license is required.

• Ability to travel by driving and/or flying to client and other customer sites.

• Capability to walk or stand for extended durations, climb stairs/ladders, and withstand warehouse environmental conditions (temperature fluctuations, noise, etc.).

🏝️ Benefits

• Travel may account for up to 50% of the time.

• A valid driver's license and ability to drive and/or fly to client and other customer locations.

• Employee-owned credit card expenses reimbursed on a bi-weekly basis.