Service Process & Project Leader – International

This is a fully remote position, open to applicants in United States, +7 more countries.

📋 Description

• Oversee projects for the International HQ service organization.

• Track business expenses and evaluate operational quality metrics.

• Develop and implement action plans aimed at enhancing quality, reliability, and customer satisfaction.

• Assist in achieving modality targets for service productivity and reduction of service labor costs.

• Lead initiatives with OLEs to prioritize and address customer concerns.

• Serve as the liaison between the OLC team and external partners on new projects.

• Aid in resolving team-related issues.

• Support OLEs with remote education efforts.

• Coordinate actions of regional modality leaders focused on improving service processes.

• Proactively share information and communicate with regional and multifunctional teams.

• Adhere to the GEHC Quality Manual, Quality Management System, Quality Management Policy, quality objectives, and relevant laws and regulations.

• Complete scheduled Quality & Compliance training within established deadlines.

• Identify and report any quality or compliance issues and take necessary corrective actions.

• Operate at the service OLC headquarters level and report to the Ultrasound Service Manager.

• Collaborate with engineering, marketing, finance, and regional counterparts.

⛳️ Requirements

• Bachelor’s degree in Engineering or a related field.

• A minimum of 10 years of experience in service for a specific modality.

• Demonstrated leadership capabilities, including a track record of effectively managing projects and issues.

• At least 5 years of professional experience in a team organization role within an international setting.

• Proficiency in English.

• Strong communicator with excellent analytical and problem-solving skills.

• Experienced leader and mentor, able to inspire, coach, and lead teams of technical professionals.

• Customer-focused with a solid understanding of customer requirements, market trends, and industry dynamics.

• Driven by change and resilient, willing to embrace challenges and pursue continuous learning.

• Collaborative and globally oriented, capable of working across diverse, cross-functional, and international project teams.

🏝️ Benefits

• Relocation Assistance Provided: No