Service Operations Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the evolution of Service Operations as part of the strategy for product repairs.

• Take ownership of the Service Operations Evolution Plan of Record for products that involve third-party repair partners.

• Provide global repair solutions led by vendors.

• Oversee all activities related to Service Operations evolution to enhance customer service and drive business value.

• Act as the primary liaison between Service Operations, Ciena Engineering and Design, and external global partners.

• Spearhead initiatives aimed at increasing service agility and minimizing or avoiding costs.

• Work collaboratively with team members and analyze cost data to pinpoint opportunities for service enhancements.

• Establish, monitor, and report on critical project milestones and cost-saving measures.

⛳️ Requirements

• A Bachelor's degree, ideally in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related discipline.

• Over 10 years of experience in product or project management within high-tech, telecommunications, networking, or intricate electronics sectors.

• Proven ability to manage complex projects from inception to completion, driving operational enhancements.

• Strong communication, interpersonal, and leadership abilities, particularly when working with global, cross-functional teams in a fast-paced and dynamic setting.

• Willingness to travel regularly to collaborate with colleagues at third-party repair partners.

• Proficiency in English.

• Familiarity with telecommunications or complex electronic hardware supply chains.

• Background in service operations or after-sales support environments.

• Strong analytical, problem-solving, and decision-making capabilities.

• PMP certification or a comparable project management qualification.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.

• Comprehensive medical, dental, and vision plans.

• 401(K) (USA) and DCPP (Canada) with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other types of leave.

• Eligibility for discretionary incentive bonuses for non-sales roles.