Service Manager III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create cost estimates for field service outages based on established standards.

• Plan, prepare, and oversee projects from inception to completion, including managing schedules, budgets, staffing, project setup, requirements, purchase orders, risk analysis, mitigation strategies, and performance objectives.

• Act as the primary point of contact for customers and liaise with Customer Service Managers, CSLs, and CPMs.

• Analyze forecasts to optimize utilization and achieve catalog objectives.

• Review subcontract agreements and negotiate associated terms and conditions.

• Collaborate daily with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers.

• Facilitate daily project execution status meetings, Day 2 calls, and OEL Day 2 spot check calls.

• Track project progress and expenditures with support from project controls.

• Conduct audits and inspections throughout installation, commissioning, receiving, operational, and maintenance activities.

• Analyze and report on project closure metrics.

• Review revenue pacing, billing, and authorize supplier invoices.

• Manage purchase order limits, oversee employees without POs, monitor unbilled shipments, accounts receivable, and credit card aging.

• Lead shift handover review meetings.

• Implement corrective measures based on safety observations, advanced communication notifications, and root cause analyses.

• Conduct candidate interviews and evaluate qualifications for recruitment and hiring purposes.

• Acknowledge and reward exemplary performance through site compensation and incentive processes.

• Ensure compliance with EHS standards, FME plans, customer requirements, and OneGE EHS initiatives.

• Oversee field execution activities led by outage managers and construction managers.

• Assist with pre- and post-outage meetings for end-customers.

• Complete requisitions for tools and third-party vendor services.

• Approve technical documentation and update necessary records.

• Maintain communication with TFAs managing assigned projects.

• Perform additional responsibilities in alignment with FieldCore’s vision and organizational values.

⛳️ Requirements

• Bachelor’s degree or equivalent in a related field, with a minimum of 5 years of project management experience; 7 to 10 years of relevant experience and proven success/knowledge.

• At least 5 years of experience in managing and developing employees.

• A minimum of 5 years of specialized or industry experience.

• Experience in the power generation or technical industry can be substituted for a degree and/or project management experience.

• Proficiency in English is required.

• Prior experience as Service Manager II is preferred.

• Must reside in the greater Toronto, ON area.

• Exceptional customer service and interpersonal skills.

• Strong proficiency in project management.

• Ability to address complex problems effectively.

• Excellent communication abilities.

• Capability to perform a diverse range of duties and responsibilities accurately and efficiently under time-sensitive conditions.

• Legal authorization to work in Canada is required.

• Successful completion of a background investigation is necessary.

• Travel may be required.

• Willingness and ability to work during holidays, weekends, and overtime as necessitated by field assignments.

🏝️ Benefits

• Discretionary annual bonus.

• Relocation Assistance Provided: No.