Service Manager III

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create cost estimates for field service outages using established standards.

• Plan, prepare, and oversee projects from initiation to completion, including timelines, budgets, labor allocations, project setups, purchase orders, cost evaluations, risk assessments, and mitigation plans.

• Take ownership of project performance in relation to Fulfillment5 and customer KPI/CTQ objectives.

• Act as a liaison for customers and communicate with the Customer Service Manager, CSL, and CPM.

• Analyze and validate forecasts to optimize utilization and achieve catalog objectives.

• Review subcontract agreements and negotiate terms and conditions.

• Maintain daily communication with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers to provide updates on job status.

• Lead daily project execution status meetings, Day 2 calls, and OEL Day 2 spot check calls.

• Collaborate with the project controls team to monitor project progress and expenditures.

• Conduct audits and inspections throughout installation, commissioning, receiving, operational, and maintenance phases.

• Analyze and report on project closeout metrics.

• Review revenue tracking and billing processes and approve supplier invoices.

• Manage purchase order limits, employees without purchase orders, unbilled shipments, accounts receivable, and credit card aging.

• Facilitate shift handover review sessions.

• Implement corrective measures based on Safety Observations, Advanced Communication Notifications, and Root Cause Analyses.

• Conduct interviews and evaluate candidates for recruitment and hiring purposes.

• Recognize and reward exceptional performance through site compensation and incentive programs.

• Ensure adherence to site EHS standards and compliance with FME plans, customer expectations, and OneGE EHS protocols.

• Supervise field employees, including outage managers and construction managers.

• Organize or assist with pre- and post-outage meetings for end-customers.

• Complete requisitions for tools and third-party vendor services.

• Approve technical documentation and update records as necessary.

• Maintain communication with TFAs assigned to various projects.

• Travel as needed and be available for holidays, weekends, and overtime in accordance with field assignments.

• Perform additional duties that support the FieldCore vision and organizational values.

⛳️ Requirements

• Bachelor’s degree or equivalent in a related field with a minimum of 5 years of project management experience.

• At least 7 to 10 years of relevant experience with proven success and expertise.

• Minimum of 5+ years in managing and developing employees.

• A minimum of 5+ years of specialized experience within the industry.

• Experience in power generation or a technical industry may substitute for a degree and/or project management experience.

• Proficiency in English is mandatory.

• Prior experience as Service Manager II is preferred.

• Must be located in the Greater Toronto Area.

• Strong customer service and interpersonal abilities are essential.

• Skilled in project management methodologies.

• Capability to resolve complex issues effectively.

• Excellent verbal and written communication skills.

• Ability to manage a diverse range of tasks and responsibilities accurately and efficiently under time-sensitive conditions.

• Legal authorization to work in Canada is required.

• Successful completion of a background check and enhanced security screenings as specified by clients.

🏝️ Benefits

• Discretionary annual bonus.

• Relocation Assistance Provided: No.