Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming service calls and handle emergency inquiries, technical questions, and operational challenges.

• Oversee and support technicians with job preparation and on-site inquiries.

• Manage the diagnosis, adjustments, repairs, and overhauls of mobile equipment, including crawler cranes and drilling rigs.

• Instruct US technicians on appropriate repair and maintenance protocols.

• Repair and replace parts that are damaged or worn out.

• Operate, inspect, disassemble, reassemble, clean, lubricate, maintain, overhaul, and test heavy machinery.

• Identify defects and malfunctions utilizing handheld computers, motor analyzers, chassis charts, pressure gauges, micrometers, and other measuring instruments.

• Read and interpret operating manuals, parts manuals, blueprints, and technical schematics.

• Inspect components, measurements, clearances, and equipment to ensure compliance with factory specifications.

• Complete necessary paperwork and oversee service and warranty orders.

• Uphold quality standards and enforce safety protocols.

• Supervise, train, and lead service personnel and technical advisors, including responsibilities for hiring, performance evaluation, and disciplinary actions.

• Coordinate training for technicians and technical advisors.

• Provide after-hours support via the 24-hour service hotline and take part in the on-call rotation.

• Assist field technicians and service administrators with travel planning and jobsite details.

• Support the Head of Customer Service and the spare parts department.

• Supervise service information, machine commissioning, and customer handover processes.

• Collaborate with LWN on unresolved issues and requests.

• Build and develop the LR/HS service technician team.

• Oversee rental equipment and coordinate with the Rental Equipment Manager to ensure it remains in sellable condition.

• Direct, coordinate, and evaluate the Crawler Cranes team.

⛳️ Requirements

• Associate's or Technical degree in a relevant field and a minimum of 5 years of experience with heavy equipment; or a combination of education and experience.

• Prior supervisory experience is preferred.

• Willingness to travel domestically and internationally up to 25% of the time.

• Must have the ability to obtain and maintain a valid driver's license and passport.

• Capacity to work extended hours, weekends, and fulfill on-call duties for the 24-hour service hotline.

• Legally authorized to work in the United States without current or future sponsorship.

🏝️ Benefits

• Major medical insurance.

• Dental insurance.

• Vision insurance.

• 401K plan with company match.

• Paid vacation.

• Paid personal days.

• Secure work environment.

• Competitive salary.

• Remote work eligibility.