Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Utilize knowledge of customer contracts to guarantee that obligations are fulfilled

• Prioritize service tasks, allocate personnel, and ensure follow-up on commitments

• Recruit and nurture talent within the service team

• Make staffing decisions and oversee performance development

• Share on-call duties or handle service call escalations

• Act as Site Leader and manage customer relationships at designated sites

• Ensure high service quality through regular customer engagement and formal quality assessments

• Submit accurate expense, time, and service reports for direct team members

• Monitor and evaluate financial performance with MSD and/or ASL, as necessary

• Maintain an approved parts inventory and oversee vendor service delivery processes in line with GE policies, as required

• Keep updated technical knowledge of current standards for the safe and effective use of medical equipment through training

• Train hospital staff on the operation, diagnostics, effective usage, and repair of equipment, as needed

• Comply with Health and Human Services, Environmental Health and Safety, and other pertinent regulatory requirements

• Effectively communicate and collaborate with teammates and colleagues

⛳️ Requirements

• Associate's or Bachelor's degree in a relevant field and at least 4 years of experience in servicing medical equipment; OR equivalent military education and 4+ years of experience in servicing medical equipment; OR a High School Diploma/GED with 6+ years of experience in servicing medical equipment

• Minimum of 4 years' experience as a Biomedical Technician

• At least two years of progressive leadership experience in supervising and coaching technical personnel

• Experience in resolving customer relations issues

• Proven experience in a customer service environment with knowledge of customer account coordination

• Experience in managing financial and administrative requirements

• Strong communication and presentation abilities

• Capability to explain technical issues to customers in a clear and understandable manner

• Ability to analyze metrics and reports (SEDs)

• Proficiency in electronic documentation using technological devices such as iPad and iPhone

• Familiarity with Microsoft Office

• Willingness to travel beyond the assigned region

• Must possess and maintain a valid driver's license

• Legally authorized to work in the United States

• GE HealthCare will not provide sponsorship for employment visas, now or in the future

• Successful completion of a drug screen, if applicable

🏝️ Benefits

• Opportunities for professional development

• Competitive salary

• Assistance with relocation

• Supportive work environment

• Engaging career challenges

• Equal Opportunity Employer

• Offer contingent upon successful completion of a drug screen, if applicable