Service Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the primary contact for customers, addressing concerns related to assigned support services.

• Provide both technical and business support for customers within the specified geographic region or coverage area.

• Leverage technical knowledge to implement policies and strategies effectively.

• Evaluate business drivers and collaborate with other teams to enhance teamwork.

• Suggest solutions and tackle straightforward tasks with appropriate guidance.

• Utilize internal resources and analytical reasoning for decision-making.

• Offer informal mentorship to new team members.

• Plan and carry out service and maintenance activities on customer locations/properties.

• Assist in the maintenance, repair, and refurbishment of sold or existing products.

• Oversee maintenance facilities and field services engineering.

⛳️ Requirements

• Extensive experience in Services & Customer Service Management.

• For positions in the USA: A Bachelor's degree from an accredited university or college, or a high school diploma/GED with a minimum of 6 years of experience in relevant Job Family Group(s)/Function(s).

• Excellent oral and written communication skills.

• Capability to analyze and resolve issues effectively.

• Proficiency in documenting, planning, marketing, and executing programs.

• Proven project management abilities.

• Legally eligible to work in the United States.

• Not requiring employment visa sponsorship now or in the future.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and compensation package.

• Assistance with relocation.

• A positive work environment.

• Engaging and challenging career paths.