This is a fully remote position, open to applicants in Brazil.

📋 Description

• Perform analyses and formulate recommendations for ongoing improvement initiatives.

• Spot opportunities to enhance processes and tools based on existing reports and the tools environment.

• Facilitate collaboration among various stakeholders in the execution of projects and support activities, ensuring compliance with timelines and budgets.

• Create reports and analyses for IT leadership, including concise executive summaries.

• Ensure that employees and IT solutions comply with company policies, security standards, risk requirements, and local regulations.

• Oversee vendor management, budget planning, and budget monitoring.

• Manage the comprehensive oversight of service budgets, scope, and quality, including resource planning and tracking.

• Direct annual IT investments for the assigned regions, aligning with global IT and business needs.

• Conduct user satisfaction surveys and formulate action plans for enhancements.

⛳️ Requirements

• Proficient in English, with assessment during the selection process.

• Strong proficiency in Microsoft Office, particularly Excel, Visio, and PowerPoint.

• Demonstrated experience with the Information Technology Infrastructure Library (ITIL).

• Familiarity with or experience in ServiceNow, ITIL, Request Fulfillment, Self-Service, process automation, workflow design, end-user experience, service management tools, project management, and business analysis.

• Capability to work autonomously, possessing strong organizational skills, adaptability, and flexibility.

• Basic understanding of cloud computing technologies and concepts, as well as virtualization.

• Familiarity with agile frameworks and methodologies.

• Proven track record in Service Management / IT Service Management.

• Experience in managing vendors, budgets, and projects.

• Excellent communication skills and proficiency in stakeholder relationship management.

• Willingness to work in a fully remote environment.