Service Dispatch Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee technician availability and job queues throughout the day.

• Allocate and monitor field jobs utilizing dispatch platforms and outage tools.

• Address Priority 1 and 2 alarms, escalations, and issues arising from missed appointments.

• Provide ETAs and job updates to internal teams and clients.

• Record job status and actions in Teams, email, and tracking systems.

• Collaborate across shifts to ensure seamless handoffs and continuity.

• Organize field operations, manage technician schedules, and ensure prompt resolution of service requests and outages.

⛳️ Requirements

• Minimum of 1 year of experience in a Call Center is required.

• At least 1 year of experience working from home is necessary.

• Self-starter capable of working independently and adhering to the assigned schedule with minimal supervision.

• Exceptional verbal, written, and listening skills.

• Professional and articulate speaking voice.

• Proficient in multitasking across various computer applications while engaging with customers.

• Ability to thrive in a fast-paced, at times chaotic environment while maintaining professionalism.

• Technologically savvy and able to troubleshoot minor technical issues with minimal help.

• Basic math skills are essential.

• Strong problem-solving abilities.

• Must be at least 18 years of age.

• High School Diploma or GED is required.

• Minimum upload speed of 25Mbps; download speed of 50Mbps.

• Internet service provider must have high stability with 1% or less packet loss.

• Latency should be under 100ms.

• USB headset with a noise-canceling microphone is required; 3.5 mm and gaming-style headsets are not acceptable.

• Must have an available cell phone or tablet and the capability to install required 2FA software for multifactor authentication.

🏝️ Benefits

• All equipment provided.