Service Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise service operations across the Pacific Northwest region.

• Ensure the provision of exceptional service and support for biomedical equipment at partner customer locations.

• Lead a team of Biomedical Technicians stationed at key customer sites.

• Organize service activities while fostering strong customer relationships.

• Act as the primary contact for prompt and effective resolution of customer issues.

• Maintain expertise in designated regions, coverage areas, product lines, and configuration installations.

• Establish and uphold continuous technical and business support for assigned clients.

• Recruit and nurture talent, focusing on staffing and performance enhancement.

• Implement policies and strategies leveraging technical knowledge and analytical skills.

• Suggest solutions for complex manufacturing processes involving diverse technical aspects and interconnected production cycles.

• Serve as a mentor for less experienced team members.

• Lead minor, low-risk projects while building consensus within the team.

⛳️ Requirements

• Bachelor’s degree and a minimum of 4 years of experience in the medical services sector; OR military education equivalent and at least 4 years of experience in the medical services field; OR an Associate’s degree with a minimum of 6 years of experience in the medical services industry; OR a High School Diploma/GED with at least 10 years of experience in the medical services industry.

• Proven leadership experience, including managing technical teams.

• Willingness to travel up to 50% of the time.

• Ability to work from home in a dedicated office environment, free from distractions, with a reliable high-speed internet connection.

• Legal authorization to work in the U.S. is mandatory.

• Previous experience in servicing biomedical equipment or leading biomedical teams.

• Excellent oral and written communication abilities.

• Proven capability to analyze and resolve issues effectively.

• Skills in documenting, planning, marketing, and executing programs.

• Established project management abilities.

• Experience interfacing with both external and internal customers.

• Familiarity with P&L statements.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive medical, dental, and vision coverage.

• Paid time off for personal and vacation needs.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance coverage.

• Tuition reimbursement for further education.

• Opportunities for professional development.

• Relocation assistance for eligible candidates.