Service Desk Engineer

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver first-line technical assistance for Robot.com’s autonomous fleet operations.

• Log and monitor issues, incidents, and accidents that occur during Robot operations.

• Identify and resolve level-1 technical challenges.

• Offer remote support to personnel in the field operations.

• Utilize internal technical tools to troubleshoot issues related to autonomy, video, and connectivity.

• Forward unresolved or complex incidents to Service Desk Engineers or specialized teams via established communication channels.

• Oversee the ticket queue to ensure timely responses and correct categorization.

• Assist in the robot software update process.

• Maintain effective communication with Operative and Technical Teams.

• Acquire and implement company procedures, technical guides, and best practices in real-time.

• Execute documented procedures and support flows to ensure fleet stability.

• Serve as the main support for Service Desk Engineer Robotics and Service Desk Engineer Platforms functions.

⛳️ Requirements

• Familiarity with ticketing systems or help desk workflows within technical settings.

• Basic knowledge of Linux CLI navigation and command-line troubleshooting skills.

• Proven problem-solving abilities in hardware/software technical scenarios.

• English proficiency at a B1 level or higher for effective technical communication.

• Technical degree in Engineering, Computer Science, or a related field, with at least 3rd semester completed if currently enrolled.

• Nice-to-have: Basic understanding of Python programming.

• Nice-to-have: Experience with Git/GitHub workflow.

• Nice-to-have: Knowledge of sensor technologies (LiDAR, cameras, GPS).

• Nice-to-have: Familiarity with communication protocols (Serial, I2C, CAN).

• Nice-to-have: Prior experience in startup environments or in the robotics/automation sector.

🏝️ Benefits

• Competitive compensation package.

• Targeted in-house training opportunities.

• On-the-job training and hands-on experience.

• Customized coaching.

• Chance to join a rapidly growing startup and contribute to shaping the company’s leadership in robotic last-mile delivery.

• Opportunity to be part of one of the leading Tech Start-Ups in Latin America operating within the US market.

• A dynamic and inclusive work environment that promotes diversity, collaboration, and innovation.