Service Designer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide comprehensive, efficient, and consistent service experiences.

• Champion needs-based design, conducting design research, design thinking, and service design methodologies.

• Mentor others in principles of needs-based design, design research, design thinking, and service design.

• Develop outstanding digital services within the Experience Design domain.

• Oversee, mentor, and nurture a small team of staff members.

• Manage employee performance and support career development initiatives.

• Collaborate with researchers and broader teams to produce experience maps and service blueprints.

• Design, lead, and facilitate workshops aimed at achieving specific outcomes.

• Shape the future of the service experience.

• Deliver measurable, positive impacts through high-quality digital products and services.

⛳️ Requirements

• Ensure clear visibility of the complete service experience.

• Contribute to and influence the evolution of the service experience.

• Familiarity with diverse strategic models and the capability to implement them effectively.

• Understanding of business analysis to establish problem statements.

• Provide guidance in needs-based design, design research, design thinking, and service design methodologies.

• Offer coaching and support to junior team members.

• Comfortable collaborating with researchers and broader teams to create experience maps and service blueprints.

• Knowledge of research and design methodologies and approaches.

• Ability to design, lead, and facilitate workshops using various techniques.

• Strong communication skills at all levels.

• Excellent commercial awareness.

• Understanding of stakeholder management and landscape identification, facilitation, and mapping.

• Proven ability to manage, coach, and develop senior team members and the broader community.

• Desirable: experience within a full-service digital agency environment.

• Desirable: familiarity with Agile delivery methodologies.

🏝️ Benefits

• People-first culture.

• Support for growth and career development.

• A diverse and collaborative team environment.

• Recruitment accommodations or adjustments tailored to candidates' needs.