Service Delivery Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Lead Trainer, Service Delivery leadership, and subject matter experts to determine the development needs and priorities for Payroll (US/Global).

• Create and develop training curricula, course materials, and learning resources following instructional design best practices.

• Set up and manage Workday training environments to facilitate realistic hands-on practice without interfering with live production data.

• Conduct virtual instructor-led training sessions for payroll processors, specialists, and seasonal staff.

• Integrate microlearning strategies where suitable.

• Evaluate training effectiveness through surveys and knowledge assessments.

• Organize training schedules, registrations, and invitations throughout the duration of the contract.

• Keep training records and participant rosters updated.

• Transfer documentation upon the conclusion of the contract.

⛳️ Requirements

• A minimum of 3 years of experience in Workday Payroll training or system administration.

• Comprehensive understanding of Workday business processes (BPs), security groups, and reporting structures related to payroll.

• Proficiency in gross-to-net calculations, tax compliance, year-end processing, wage garnishments, and multi-state/global payroll compliance.

• Ability to quickly adapt to a new tenant, team, and payroll policy set within a tight contract timeline.

• Capability to manage multiple training deliverables autonomously with limited guidance and minimal ramp-up support.

• Exceptional public speaking, facilitation, and written communication skills.

• Patience and understanding when working with non-technical learners.

• Workday Pro certification (Payroll or HCM) is preferred.

• Certification as a Certified Payroll Professional (CPP) is preferred.

🏝️ Benefits

• A culture rooted in values.

• Opportunities for upward mobility.

• Professional development opportunities available.

• Chances to learn and exchange ideas.

• Encouragement of creative collaboration.

• Recognition and rewards for innovative thinking and hard work.