Service Delivery Team Member

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create, test, and implement responsive marketing and communication initiatives.

• Ensure excellent cross-browser compatibility and timely delivery of projects.

• Design, evaluate, and manage digital platforms and web pages utilizing semantic HTML and contemporary CSS.

• Maintain rigorous quality assurance standards throughout all processes.

• Conduct regular quality audits and resolve technical challenges as they arise.

• Preserve platform integrity and reduce issues after launch.

• Write, curate, and refresh Knowledge Base articles as well as internal documentation.

• Oversee assigned client accounts through tailored platform developments.

• Produce performance reports using the MS Office Suite.

• Identify workflow inefficiencies and suggest ongoing process enhancements.

• Report directly to a Service Delivery Lead based in the Philippines, as part of the Service Delivery and Support Team.

⛳️ Requirements

• Proficient in semantic HTML5 and modern CSS3 layout methodologies.

• Practical experience in website optimization for speed, digital accessibility, and cross-browser compatibility.

• Proficient in MS Office Suite (Excel, PowerPoint, Word) for analysis and reporting purposes.

• Background in Content Management Systems (CMS), digital campaign development, or web operations assistance.

• Strong organizational and time management skills, with a proven ability to meet deadlines effectively.

• High attention to detail, problem-solving abilities, and a sense of ownership over daily tasks.

• Experience collaborating with Australian clients or in offshore team settings (bonus).

• Familiarity with Quality Assurance (QA) testing frameworks, bug tracking, and platform compliance audits (bonus).

• Knowledge of process mapping or the creation of standard operating procedures (SOPs) and Knowledge Base documentation (bonus).

• Must be a citizen of the Philippines.

• Applications should be submitted in English.

🏝️ Benefits

• HMO healthcare coverage for you and one dependent (includes COVID insurance).

• 20 combined sick leave/vacation leave days per year, accrued from day one (10 days accrued upon passing regularization).

• 13th-month bonus.

• Benefits mandated by the government.

• Member Wellness Program.

• Welcome gift packs.

• Social activities.

• Year-End Party.

• Christmas hamper.