Service Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the operations of the account service delivery team.

• Ensure that Gainwell products and services are provided in accordance with project timelines.

• Collaborate with account teams to develop demand forecasts.

• Assist various functional areas or departments in planning and delivering comprehensive services, including workload requirements.

• Navigate and foster relationships between delivery teams and client groups.

• Identify opportunities for service enhancements to boost client satisfaction.

• Support proposal teams in the integration of new, improved, and existing service offerings.

• Recruit and hire personnel to strengthen the team.

• Provide training to employees to enhance performance, development, and work outputs.

⛳️ Requirements

• Significant leadership or supervisory experience in support services, project leadership, or program management within the technology sector.

• Proficient understanding of the healthcare technology industry and its products.

• Strong executive presence along with exceptional written and verbal communication skills.

• Experience in managing projects, financial budgets, and forecasting activities.

• Capability to lead and inspire diverse teams to achieve high-quality results and overcome obstacles.

• Video cameras are required to be utilized during all interviews and throughout the initial week of orientation.

🏝️ Benefits

• Flexibility in work arrangements.

• Opportunities for learning and career advancement.

• Access to technical credentials and certifications.

• A generous and flexible vacation policy.

• Educational support.

• Leadership and technical development programs.

• 401(k) employer matching.

• Comprehensive health insurance benefits.

• Occasional travel opportunities (0–10%).