Service Delivery Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and manage the operations of the account service delivery team to ensure that products and services are provided on schedule.

• Collaborate with account teams to create demand forecasts.

• Assist various functional areas or departments in proposing, planning, and delivering comprehensive services, including workload requirements.

• Foster relationships between delivery teams and client groups to enhance client satisfaction.

• Identify opportunities for service enhancements to boost client satisfaction.

• Support proposal teams in integrating new, improved, and existing service offerings for both current and prospective accounts.

• Recruit and hire team members to strengthen the team.

• Train team members to improve performance, development, and work output.

⛳️ Requirements

• Extensive leadership or supervisory experience in support services, project leadership, or program management within the technology sector.

• Familiarity with the healthcare technology industry and its products.

• Strong executive presence along with excellent written and verbal communication skills.

• Proficient in managing projects, financial budgets, and forecasting.

• Capability to lead and inspire diverse teams to achieve high-quality results and address obstacles for timely delivery.

• Video cameras are required to be utilized during all interviews and throughout the first week of orientation.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career growth.

• Access to technical credentials and certifications.

• Generous and flexible vacation policy.

• Educational support.

• Leadership and technical development programs.

• 401(k) employer matching.

• Comprehensive health benefits.

• Occasional travel opportunities.