Service Delivery Manager – Accounts Receivable

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Lead the Accounts Receivable service delivery division within Körber GBS Finance.

• Take ownership of reliable, compliant, and customer-focused AR operations across various countries and Körber entities.

• Oversee a team consisting of approximately 20 employees.

• Establish clear governance, consistent service standards, and robust operational performance.

• Professionalize, standardize, and harmonize AR and O2C processes on a global scale.

• Propel global harmonization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls.

• Act as a senior AR contact for Sales, Key Account Management, Order Management, project teams, service organizations, local Finance, Treasury, Tax, Legal, Process Owners, and IT.

• Facilitate root-cause resolution for overdue receivables, issues related to payment allocation, customer disputes, billing interface challenges, and unclear account balances.

• Monitor AR KPIs, service levels, automation rates, cash-in performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes.

• Ensure sustainable remediation of control gaps and inefficiencies.

• Lead an international team within a matrix organization while balancing global standards with regional business needs.

• Support operating-model and automation changes, encouraging ownership, continuous improvement, and cross-functional collaboration.

⛳️ Requirements

• A completed degree in business administration, finance, accounting, controlling, or a related field of study.

• Several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, preferably in an international or matrix organization.

• Strong expertise in AR and O2C processes, including cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting.

• Practical experience with AR automation solutions and SAP, ideally with exposure to SAP S/4 process design or transformation.

• Experience in translating business needs into standard processes, automation requirements, reporting, and scalable controls.

• Proven track record in leading international teams and establishing consistent standards while accommodating regional stakeholder needs, local regulations, and varying process maturities.

• Experience as a people manager, developing experts, fostering trust across functions, and guiding teams through standardization, automation, and change.

• Proficiency in English.

• Knowledge of German or other additional languages is a plus.

• A history of shaping future-oriented AR or collections operating models, including automation roadmaps, governance, and change management.

🏝️ Benefits

• Country-specific benefits vary depending on the country of employment and will be discussed individually during the interview process.