Service Delivery Manager – Accounts Receivable

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Lead the Accounts Receivable service delivery team within Körber GBS Finance.

• Take ownership of reliable, compliant, and customer-centric AR operations across various countries and Körber entities.

• Oversee a team of approximately 20 employees, ensuring transparent governance, consistent service standards, and strong operational performance.

• Enhance, standardize, and align AR and O2C processes on a global scale.

• Propel global standardization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls.

• Act as a senior AR point of contact for Sales, Key Account Management, Order Management, project teams, service organizations, Finance, Treasury, Tax, Legal, Process Owners, and IT.

• Address root causes for overdue receivables, payment allocation challenges, customer disputes, billing interface issues, and ambiguous account balances.

• Track AR KPIs, service levels, automation rates, cash collection performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes.

• Ensure sustainable solutions for control gaps and inefficiencies.

• Lead an international team within a matrix organization while balancing global standards with regional business needs.

• Assist in operating model and automation changes, promoting ownership, continuous improvement, and cross-functional collaboration.

⛳️ Requirements

• A completed degree in business administration, finance, accounting, controlling, or a related field.

• Several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, preferably within an international or matrix environment.

• Strong expertise in AR and O2C processes, encompassing cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting.

• Practical experience with AR automation solutions and SAP, ideally with exposure to SAP S/4 process design or transformation.

• Established experience in leading international teams and maintaining consistent standards while considering regional stakeholder requirements, local regulations, and varying process maturities.

• Experience in developing experts, fostering trust across functions, and guiding teams through standardization, automation, and change initiatives.

• Proficiency in English.

• Knowledge of German or additional languages is advantageous.

• Proven track record in shaping forward-thinking AR or collections operating models, including automation roadmaps, governance, and change management.

🏝️ Benefits

• Country-specific benefits that vary based on the country of employment.

• Benefits are discussed individually during the interview process.