Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants tailored to their specific needs.

• Address participant requirements through diverse communication channels.

• Comply with standards and deadlines for assessments, service plans, visits, calls, and incident reporting.

• Record each visit and interaction in the necessary systems utilizing detailed, person-centered documentation.

• Offer training and support to participants and consumer employees overseeing direct care services.

• Maintain and utilize internal databases to monitor participant information and interactions.

• Assist participants in acquiring Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and additional services.

• Exemplify company values in all interactions and responsibilities.

⛳️ Requirements

• Bachelor's degree REQUIRED (preferably in social work, psychology, or related disciplines).

• OR a minimum of three years in a social service or healthcare-related environment REQUIRED.

• Experience working with individuals with disabilities or seniors is preferred.

• At least one year of experience in LTSS, Service Coordination, or Case Management is preferred.

• Strong communication, customer service focus, integrity, job knowledge, reliability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork abilities.

• Competency in computer systems and technologies pertinent to the position.

• Capability to perform reaching, stretching, stooping, sitting, walking, and standing.

• Ability to independently lift up to 20 pounds.

• Valid driver's license and reliable transportation.

• Willingness to travel throughout Lackawanna and Luzerne counties and adjacent areas.

🏝️ Benefits

• Sign-on bonus available.

• Supportive environment that promotes collaboration, inclusivity, and personal development.

• Opportunities for professional development that encourage continuous learning and career progression.

• Comprehensive benefits package aimed at enhancing employee well-being.