Service Coordinator I

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate, identify, secure, and oversee services for program participants tailored to their individual needs.

• Address participant requirements through various communication channels.

• Ensure compliance with standards and deadlines for assessments, service plans, visits, calls, and incident reporting.

• Accurately document each visit and interaction in a detailed and person-centered approach across all required systems.

• Offer training and assistance to participants and consumer employees in managing direct care services.

• Maintain and leverage internal databases to monitor participant information and interactions.

• Assist participants in acquiring Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and additional services.

• Consistently exemplify company values in all interactions and responsibilities.

• Travel across Lackawanna and Luzerne counties and adjacent areas.

⛳️ Requirements

• Bachelor’s degree REQUIRED (preferably in social work, psychology, or related fields).

• OR a minimum of three years’ experience in a social service or healthcare-related environment REQUIRED.

• Experience working with individuals with disabilities or seniors and/or at least one (1) year of LTSS, Service Coordination, or Case Management experience is preferred.

• Exceptional communication, customer service orientation, integrity, job knowledge, reliability, problem-solving, interpersonal skills, productivity, quality, self-improvement, and teamwork.

• Proficient in utilizing computer systems and technology relevant to the position.

• Capability to perform activities such as reaching, stretching, stooping, sitting, walking, and standing.

• Ability to lift up to 20 pounds independently.

• Valid driver’s license and reliable means of transportation.

• Must be able to travel throughout Lackawanna and Luzerne counties and surrounding areas.

🏝️ Benefits

• Sign-on bonus available.

• Comprehensive benefits package.

• Opportunities for professional development.

• Continuous learning and career advancement possibilities.

• Supportive, collaborative, and inclusive work environment.