Service Center Liaison

This is a fully remote position, open to applicants in Alabama, +10 more states.

📋 Description

• Deliver exceptional service to clients and referring veterinarians via incoming and outgoing calls.

• Act as the main point of contact for hospitals.

• Ensure the needs of clients and referring veterinarians are addressed professionally and empathetically.

• Manage emergency calls with a composed and compassionate attitude.

• Schedule client appointments with accuracy and efficiency.

• Apply Ethos protocols to address inquiries from clients and referring veterinarians effectively.

• Foster relationships with hospital teams while advancing Ethos Veterinary Health’s mission.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 2 years of experience in Veterinarian Client Care or as a Technician.

• Proficiency in Word, Excel, and Outlook for routine tasks such as emails, document creation, and worksheet development.

• Availability to work evening shifts within a 24/7-365 service center.

• Demonstrated ability to provide exceptional service in a high-volume setting, managing up to 60 calls per shift.

• Strong interpersonal skills with the capability to navigate emotionally charged client situations, including critical patient scenarios.

• Excellent communication skills, both written and verbal.

• Good judgment and problem-solving abilities.

• Must reside in one of the following states: Alaska, Alabama, Arkansas, Delaware, Kentucky, Minnesota, Missouri, Montana, Nebraska, Nevada, North Dakota, Oklahoma, South Dakota, or the District of Columbia.

• Required minimum internet speed of 500 Mbps.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development.

• Supportive work environment.