Service BDC Agent – Inbound Customer Engagement Specialist

This is a fully remote position, open to applicants in Alabama, +8 more states.

📋 Description

• Provide exceptional service during inbound and outbound calls within a dynamic, structured customer care setting.

• Adhere to the Customer First philosophy.

• Continuously enhance sales techniques, including building rapport, understanding customer requirements, managing objections, and closing sales effectively.

• Utilize available tools and resources to identify tailored solutions and anticipate customer needs.

• Ensure first-point-of-contact resolution.

• Achieve and surpass targets for customer survey outcomes, sales metrics, quality, compliance, and overall productivity.

⛳️ Requirements

• Demonstrated success in a customer service and consultative sales setting (minimum two years).

• Excellent listening skills, ability to build rapport, resourcefulness, and strong written and verbal communication skills.

• Resilience to handle a consistent flow of customer calls while meeting performance standards.

• Capability to adjust communication style to suit different personalities and situations.

• Dedication to applying feedback effectively.

• Technical proficiency to multitask and swiftly navigate computer systems and applications.

• Punctuality and dependability; adherence to the established daily schedule.

• A dedicated, high-speed internet connection with a minimum download speed of 50 Mbps via DSL, fiber, or cable; wireless and satellite ISPs are not permitted.

• A hardwired Ethernet cable connection is mandatory.

• A computer that is three years old or newer with at least 16GB RAM.

• A minimum of two monitors/screens.

• A secure home office environment free from background noise or distractions.

• Residency in Alabama, Arizona, Florida, Georgia, Louisiana, North Carolina, South Carolina, Texas, Tennessee, or Utah.

• A high school diploma or equivalent is required.

• Successful completion of a background verification check, in accordance with applicable laws and regulations.

🏝️ Benefits

• Comprehensive training and continuous coaching that leads the industry.

• Full-time virtual position allowing for work-from-home flexibility.

• Scheduling options include 4x10-hour shifts or 5x8-hour shifts.

• Equal opportunity employment.