Service Area Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide leadership to multiple service managers within the designated region.

• Inspire team members to achieve or surpass annual EBITA, sales targets, and KPI objectives.

• Drive and execute standard practices and protocols at the assigned service center locations.

• Lead operational efficiency, sales, and marketing efforts for the designated locations.

• Recruit and oversee Service Managers for branch locations in the area.

• Engage in staffing processes to ensure timely filling of positions with qualified candidates.

• Communicate effectively with direct reports regarding procedures, methods, and their implementation.

• Uphold company policies and procedures.

• Provide direct support for career advancement, coaching, and training initiatives.

• Ensure that required training is completed in a timely manner.

• Identify and implement best practices across the branches.

• Recognize top performers and position them to mentor others.

• Ensure team members are knowledgeable about FleetPride safety policies, programs, and procedures.

• Review monthly financial performance for all assigned branches and develop improvement plans as necessary.

• Assist Accounts Receivables with overdue accounts and make collection calls as needed.

• Collaborate with Service Managers to recruit and retain technicians while advising on market compensation.

• Create plans to support and expand local markets, focusing on current business growth and new customer acquisition.

• Approve expenses up to budget limits.

• Regularly visit each branch location, with a focus on those performing below expectations.

⛳️ Requirements

• High School Diploma (or GED or High School Equivalence Certificate).

• At least 8 years of experience in the heavy-duty truck service industry.

• Minimum of 5 years in a supervisory role.

• Proficiency in quantitative and qualitative analysis.

• Familiarity with analytical, statistical, and financial processes and procedures.

• Strong professionalism, credibility, and interpersonal skills.

• Ability to monitor and evaluate performance effectively.

• Strong judgment and decision-making abilities.

• Management skills in personnel resources.

• Effective communication abilities.

• Active learning aptitude.

• Proficient time management skills.

• Capability to solve simple equations and apply mathematics to resolve issues.

• Excellent critical thinking abilities.

• Strong coordination skills.

• Advanced knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access.

• Familiarity with iSeries and Power BI reporting tools.

• Valid driver’s license with a clean driving record.

• Willingness to travel frequently.

🏝️ Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.