Service Admin Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee comprehensive service operations throughout Oceania.

• Record, allocate, reallocate, and supervise service requests and work orders within ServiceMax.

• Act as the primary customer liaison through phone and email communications.

• Transform approved estimates into work orders and invoice for completed tasks.

• Manage customer and supplier procurement platforms, including Ariba.

• Create, manage, and follow up on customer quotations.

• Maintain contract pricing, sales agreements, instrument records, and asset information in SAP and ServiceMax.

• Organize equipment logistics, demonstrations, returns, credits, parts procurement, shipments, and customs documentation.

• Provide Safety Data Sheets and related documentation for customers.

• Facilitate supplier onboarding and setup within customer procurement systems.

• Administer customer master data and product/part-number records.

• Establish supplier credit accounts and generate purchase orders.

• Coordinate proforma invoices and assist with customer prepayment transactions.

• Offer backup support for Contract Sales, Consumables Sales, and Contract Administration.

• Assist with consignment inventory stocktakes, reconciliation, and billing processes.

• Provide administrative support for import permits and regulatory registrations, including AICIS and Poisons Permits.

• Aid Accounts Receivable with the collection of overdue payments.

• Manage the Oceania customer service inbox, directing inquiries and orders to the appropriate teams.

⛳️ Requirements

• Relevant tertiary qualification or equivalent experience is essential.

• Experience in customer-facing roles within a technical industry.

• Strong skills in relationship building.

• Excellent organizational abilities.

• Familiarity with customer relationship management software systems; experience with SFDC and ServiceMax is advantageous.

• Trained or capable of being trained in SAP usage.

• High level of proficiency in computer skills.

• Ability to work efficiently both independently and as part of a team.

• Sound understanding of industry standards and customer service expectations.

• Previous experience in a similar position with a service team is highly valued.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Dynamic and inclusive work environment.

• Comprehensive health and wellness programs.