Service Account Manager

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Promote and sell products for the Pulp Service Business across various areas, including Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.

• Conduct regular visits to customers in Washington, Oregon, Idaho, and Wyoming.

• Recognize existing sales opportunities and create new ones during customer interactions.

• Follow up on quotes by collecting insights on technical preferences, competition, pricing, and decision timelines.

• Input and manage opportunity details in the web-based CRM system.

• Maintain ongoing communication with product group personnel regarding sales opportunities.

• Engage in and support final negotiations to secure orders.

• Build and uphold relationships in Engineering, Maintenance, and Operations.

• Ensure customer satisfaction by identifying and addressing any issues.

• Organize, schedule, and take part in project presentations and general technology updates.

• Attend Digester Seminars, BLRBAC, and other industry-related conferences.

• Oversee territory sales forecasts, budgets, and cost management.

• Formulate strategic plans to boost sales within territory accounts.

• Record and communicate mill visits through the Customer Interaction Center.

⛳️ Requirements

• Bachelor of Science degree in Engineering (Chemical or Mechanical preferred), or equivalent professional experience.

• Demonstrated success in sales and/or service roles.

• Experience in the pulp & paper industry is preferred.

• Established connections with pulp & paper customers in the region are advantageous.

• Strong interpersonal skills with the ability to communicate effectively in English.

• Excellent organizational abilities and capability to handle multiple tasks simultaneously.

• Proficient in Word, Excel, Outlook, and PowerPoint.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.

• Supportive and collaborative work environment.