Service Account Executive

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Cultivate and sustain relationships with both existing and potential customers.

• Recognize, pursue, and finalize opportunities for service agreements, maintenance, and aftermarket sales.

• Advocate for service solutions that enhance equipment performance, uptime, and overall efficiency.

• Address customer inquiries and propose customized solutions.

• Draft customer proposals, quotes, and service agreements.

• Negotiate pricing, contract terms, and service delivery within set authority limits.

• Collaborate with service, operations, and account teams to fulfill customer needs.

• Assist in renewal strategies and the retention of current service agreements.

• Broaden service offerings within designated accounts.

• Spot equipment replacement or upgrade opportunities and refer leads to the equipment sales team.

• Formulate account plans and sales strategies to meet revenue and growth objectives.

• Keep precise records of sales activity, pipeline, and customer details in company systems.

• Travel frequently within the Baltimore and Washington, D.C. metropolitan area to visit customer locations, support account management, foster relationships, and drive sales growth.

• Provide exceptional customer service through effective communication, follow-up, and product/service expertise.

⛳️ Requirements

• Bachelor’s degree in business, marketing, engineering, or a related discipline, or an equivalent combination of education and experience.

• Demonstrable experience in sales, account management, service sales, or technical solutions within a relevant industry.

• Capable of establishing customer relationships and expanding accounts through consultative selling.

• Strong knowledge of service agreements, maintenance programs, and aftermarket solutions.

• Ability to identify customer needs, craft customized solutions, and effectively communicate value.

• Experience in preparing proposals, negotiating pricing and contract conditions, and closing sales within defined authority limits.

• Excellent communication, presentation, and interpersonal skills.

• Strong organizational and time-management abilities, with a capacity to manage multiple accounts and priorities.

• Proven track record of achieving or surpassing sales and retention targets.

• Ability to work collaboratively across sales, service, and operations teams.

• Proficient in CRM systems, Microsoft Office, and other sales-related tools.

• Regular travel within the metropolitan areas of Baltimore and Washington, D.C. is required.

• Valid driver’s license maintained for at least 12 months.

• No significant or frequent traffic violations or preventable accidents in the past 3 years.

• This is a safety-sensitive position; additional drug screening may be necessary.

🏝️ Benefits

• Health insurance coverage for you and your family, effective from day one.

• Comprehensive wellness programs with substantial incentives.

• Coverage for fertility treatments.

• Support for adoption and surrogacy.

• 401K match of up to 6%, with an additional 2% core contribution (totaling up to 8% company contribution).

• 15 vacation days.

• 9 paid holidays.

• 3 floating holidays.

• Sick leave.

• Options for volunteer leave.

• Parental leave options available.

• Educational and training opportunities through company programs.

• Tuition assistance provided.

• Support for student debt.

• Flexibility to help balance personal and professional demands.

• Reasonable accommodations available for candidates and employees requiring assistance with application or recruitment processes.