Server Operations Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Supervise accessibility compliance across VA server environments.

• Ensure that system interfaces, documentation, and administrative workflows adhere to Section 508, WCAG 2.0 AA, and federal ICT standards.

• Lead governance and validation efforts for server tools, dashboards, configuration documentation, and operational processes.

• Collaborate with engineers, hosting teams, developers, security teams, and VA stakeholders.

• Manage accessibility testing cycles, documentation conformity, compliance dashboards, and recurring reporting.

• Enhance workflows and documentation structure while streamlining accessibility evaluations.

• Integrate ICT requirements into daily hosting and server lifecycle operations.

• Coordinate across service lines to ensure server operations remain aligned, efficient, and compliant.

• Partner with VA leadership and accessibility program offices for compliance reviews, reports, and recommendations.

• Identify accessibility gaps, revise SOPs, improve controls, support automation, modernize documentation, and bolster enterprise accessibility practices.

⛳️ Requirements

• Bachelor’s degree or equivalent experience, along with 5 years in the field.

• Over 5 years of relevant experience.

• Proven experience in leading server operations, infrastructure processes, or compliance activities within enterprise IT settings.

• Proficient in accessibility compliance, Section 508, WCAG 2.0 AA, or federal ICT standards.

• Strong knowledge of ITSM, service delivery, hosting operations, and enterprise-level process governance.

• Capability to assess server documentation, interfaces, workflows, and system outputs for accessibility, completeness, and accuracy.

• Experience in developing compliance plans, audit artifacts, dashboards, and corrective action processes.

• Excellent written, analytical, and communication skills for stakeholder engagement.

• Ability to collaborate across platform engineering, operations, and federal organizations.

• Must be able to obtain a Public Trust clearance.

• US citizenship is required.

• Visa sponsorship is not available.

• Travel requirements are less than 10%.

🏝️ Benefits

• AI-enabled professional growth tools.

• Leadership development and internal mobility programs.

• Competitive pay.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• 401(k) plan with pre-tax and post-tax contributions and company match.

• Full flex work weeks where feasible.

• Vacation, sick, and personal time off.

• Paid holidays.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• 15 days of paid leave per calendar year for new employees, prorated based on hire date.

• 10 paid holidays per year, prorated based on hire date.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Mission-focused culture that supports Veterans.

• Opportunities to modernize VA’s cloud financial ecosystem while enhancing cost efficiency, accountability, and business value across nationwide operations.