SEO Team Lead

This is a fully remote position, open to applicants in Colombia, +1 more state.

📋 Description

• Lead a team of six hands-on technical SEO specialists within the Implementer group.

• Streamline and enhance processes using the platform and agentic solutions.

• Conduct weekly one-on-one meetings, coaching sessions, performance evaluations, daily team syncs, and lead huddles.

• Manage capacity and project planning, set quarterly team goals, and approve time tracking.

• Address escalated client calls, resolve complex issues, navigate conflicts, and manage accounts at risk of churn.

• Monitor escalations until resolution and facilitate post-mortems and offboarding discussions.

• Cultivate client relationships while ensuring implementation quality, onboarding excellence, and customer wellbeing.

• Evaluate fit with potential new clients and spearhead strategy reviews for underperforming accounts.

• Identify schema errors, indexation issues, traffic declines, migration challenges, platform failures, and integration problems.

• Collaborate with Product and Engineering to implement solutions and confirm resolutions.

• Manage team, customer, retention, and health scorecards along with leadership reporting.

• Develop and maintain dashboards, trackers, internal tools, and API integrations.

• Create and pilot AI tools utilized by the team.

• Maintain and update the SOP library, package scopes, templates, and processes that involve cross-team collaboration.

⛳️ Requirements

• Must be AI native or possess a high level of competency with AI tools.

• Proficient in spoken and written English (C1 to C2 level).

• 1 to 2+ years of direct team management experience.

• 3 to 5+ years of experience handling client escalations on live calls.

• 1 to 2+ years of practical SEO experience.

• Skill in diagnosing schema errors, indexation issues, and traffic declines.

• Technical fluency to collaborate effectively with engineers.

• Understanding of how websites, CMSs, and APIs interconnect.

• Ability to interpret errors and articulate necessary fixes.

• Experience overseeing a structured onboarding or implementation process from start to finish.

• Background in developing internal tools, dashboards, or automations.

• Familiarity with Linear, ClickUp, Hubstaff, Stripe, and API integrations like GSC, GA4, and GBP.

• Willingness to work during EST hours.

🏝️ Benefits

• 15 days of paid time off (PTO).

• Paid holidays on Christmas Day and New Year's Day.