Senior/Lead QA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct QA testing activities for the SLAMNET-Parcel implementation in Mexico, following established test plans, business requirements, and acceptance criteria.

• Develop, execute, and document test cases, test scenarios, test outcomes, and supporting evidence for SLAMNET-Parcel functionalities.

• Ensure that system functionality aligns with Mexico Brokerage operational requirements, including parcel processing, exception management, data flows, and business regulations.

• Detect, document, and report defects with detailed reproduction steps, expected results, actual results, screenshots, logs, and business impact when necessary.

• Assist in defect triage by collaborating with the QA Lead, vendors, technical teams, and business users to clarify issues and validate solutions.

• Conduct functional, regression, integration, and UAT support testing as needed throughout the implementation lifecycle.

• Provide second-level support for SLAMNET-Parcel by analyzing reported issues, determining if they are functional defects, user errors, data-related issues, or configuration problems.

• Aid business users during testing and stabilization by assisting in reproducing issues, documenting findings, and coordinating follow-up with the QA Lead.

• Keep accurate records of testing documentation, defect logs, issue status, and validation evidence.

• Participate in daily or weekly implementation status meetings, offering updates on assigned test activities, unresolved issues, risks, and obstacles.

• Assist with go-live and post-go-live stabilization efforts, including the validation of production issues and coordination with vendor support teams.

⛳️ Requirements

• Experience in roles such as Test Automation Engineer, Tester, Business QA Analyst, or Application Support Analyst within system implementation or production support environments.

• Proven knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is essential.

• Capability to comprehend functional requirements and translate them into test cases, validation steps, and expected outcomes.

• Experience in executing functional testing, regression testing, integration testing, defect validation, and UAT support.

• Proficiency in clearly documenting defects and collaborating with technical teams or vendors to facilitate issue resolution.

• Strong analytical abilities for troubleshooting application issues and determining if they relate to functionality, configuration, data, process, or user execution.

• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar platforms.

• Effective written and verbal communication skills, with the capacity to articulate issues clearly to both business and technical stakeholders.

• Detail-oriented, organized, and able to manage multiple assigned test cases or support tickets concurrently.

• Proficiency in English and Spanish communication is preferred.

• Advanced English proficiency.

• Knowledge of SLAMNET application/tools.

• Required understanding of Mexico Brokerage.

🏝️ Benefits

• [Insert benefits here]

• [Insert additional benefits here]