Senior QA Lead

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct QA testing activities for the SLAMNET-Parcel deployment in Mexico according to established test plans, business requirements, and acceptance criteria.

• Develop, execute, and document test cases, test scenarios, test outcomes, and supporting evidence for SLAMNET-Parcel features.

• Validate system functionality to support operational needs in Mexico Brokerage, including parcel processing, exception management, data flows, and business rules.

• Identify, document, and report defects, including reproduction steps, expected and actual outcomes, screenshots, logs, and business impact.

• Collaborate with the QA Lead, vendors, technical teams, and business users during defect triage.

• Conduct functional, regression, integration, and UAT support testing throughout the implementation lifecycle.

• Provide second-level support by analyzing reported problems and categorizing them as functional defects, user issues, data issues, or configuration-related concerns.

• Assist business users during testing and stabilization by reproducing issues, documenting findings, and coordinating follow-up actions.

• Maintain testing documentation, defect logs, issue statuses, and validation evidence.

• Participate in implementation status meetings and communicate test activities, open issues, risks, and blockers.

• Assist with go-live and post-go-live stabilization, including validation of production issues and coordination with vendor support teams.

⛳️ Requirements

• Proven experience as a Test Automation Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments.

• Required knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows.

• Ability to comprehend functional requirements and translate them into test cases, validation steps, and expected outcomes.

• Experience in executing functional testing, regression testing, integration testing, defect validation, and UAT support.

• Proficient in documenting defects clearly and collaborating with technical teams or vendors for issue resolution.

• Strong analytical skills to troubleshoot application issues and assess whether problems relate to functionality, configuration, data, process, or user execution.

• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

• Excellent written and verbal communication skills, with the capability to articulate issues clearly to both business and technical audiences.

• Detail-oriented, organized, and adept at managing multiple assigned test cases or support tickets concurrently.

• Required knowledge of MX Brokerage.

• Familiarity with the SLAMNET Application/Tool.

• Proficient in conversational English and Spanish; assessment will be conducted.

• If a foreign national residing in Mexico, must possess valid INE, CURP, NSS, and RFC.

• Must be located in Mexico.

• Must hold a visa that allows work in Mexico.

🏝️ Benefits

• Excellent superior benefits.