Senior Vice President, National Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise all field operations associated with Sedgwick’s services and operational systems.

• Propel operational and organizational transformation and strategy.

• Enhance margins while ensuring the delivery of high-quality services.

• Develop and implement the strategic plan for Field Operations.

• Meet the annual budget for Field Operations.

• Analyze monthly operating reports, capitalize on network achievements, and swiftly address areas of concern.

• Manage essential margin metrics, such as aged work in progress (WIP), accounts receivable management, and adjuster utilization.

• Represent the organization at industry events, conventions, and local gatherings whenever feasible.

• Act as a vital member of the Pricing Committee.

• Oversee service and file quality while identifying trends and opportunities.

• Ensure an efficient escalation process and the proper management of client complaints and inquiries.

• Collaborate with the Legal Department to uphold field compliance and minimize potential errors and omissions (E&O) risks.

• Perform other designated duties as assigned.

• Support the organization's quality initiatives.

• Travel as necessary.

⛳️ Requirements

• A minimum of a bachelor's degree (B.A. or B.S.) from a four-year college or university, or an equivalent mixture of education and experience in the loss adjusting or insurance sector.

• A master’s degree is preferred.

• Industry certifications are preferred.

• Previous P&L experience is essential.

• Experience in managing through people leaders.

• Background in the insurance industry and/or loss adjusting.

• Strong strategic thinking abilities.

• Exceptional oral and written communication skills.

• Capability to understand and create complex reports, including business plans and budgets.

• Ability to interact effectively with clients and employees at all levels while projecting a professional image.

• Excellent computer proficiency.

• Willingness to travel as necessary.

• Ability to identify complex problems, interpret financial and operational data, draw conclusions, and take appropriate actions.

• Ability to communicate and defend decisions with diplomacy and clarity.

• Maturity, resilience under pressure, and adaptability.

🏝️ Benefits

• Competitive salaried compensation.

• Inclusive and barrier-free recruitment and selection processes.

• Accommodations available during recruitment for candidates who need them.